General Virtual Assistant, Customer SupportGeneral Virtual Assistant, Customer Support
Jacquilyn
$650
per month
($4/hour)
Profile Description
Experienced professional with a background in virtual assistance, BPO customer service, Viking cruise travel support, insurance telemarketing, lead generation, appointment setting, online research, shipment tracking, and administrative support. Reliable, detail-oriented, adaptable, and committed to providing quality work.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Sales & Business Development
Real Estate Operations
Work Experience
VIRTUAL ASSISTANT | ADMINISTRATIVE & RESEARCH SUPPORT
First Class Med
Jul 2026 - Oct 2026
Key Achievements:
Conducted online research on diabetic medical supplies, providers, and insurance coverage across the United States. Tracked shipments and updated delivery records to monitor package status and ensure accurate reporting. Researched train schedules and flight options to support travel planning and transportation arrangements. Organized business information, maintained spreadsheets, and performed data entry and administrative tasks. Provided timely updates on deliveries and assisted with daily operational requirements.
TELEMARKETER | ALLSTATE INSURANCE AGENCY
Kristie Barrett AllState Insurance
May 2025 - Jun 2026
Key Achievements:
Made 200–300+ outbound calls daily to connect with potential customers interested in home and auto insurance. Identified customer needs and qualified prospects for insurance coverage. Transferred qualified leads to licensed insurance agents for further assistance and sales opportunities. Consistently met daily call and lead transfer targets in a fastpaced, performance-driven environment.
Appointment Setter / Cold Caller
Turbo Home Buyers Real Estate Company
May 2023 - Sep 2024
Key Achievements:
Conducted outbound calls to qualify leads and set appointments. Engaged prospects to understand needs, handle objections, and promote services. Maintained accurate records in CRM and tracked daily call results. Collaborated with the sales team to improve lead quality and conversion rates. Handled objections and negotiations professionally to maintain interest and move prospects toward conversion.
Pilot Freight Services (Logistics Account) & Travel Consultant – Cruise Ship Accounts
Sutherland Global Service
Jul 2019 - May 2023
Key Achievements:
• Handled inbound and outbound calls, emails, and chats to assist clients with shipping inquiries. • Tracked and monitored shipments, resolving delivery issues promptly. • Coordinated with drivers, dispatchers, and clients to ensure on-time deliveries. • Provided excellent customer support, building strong client relationships. • Assisted clients in booking cruise packages, accommodations, and travel needs. • Provided detailed travel information, itineraries, and recommendations. • Handled changes, cancellations, and special requests