Irene

Virtual assistant, customer support, B2C lead gen.

Irene

ID Verified
1,000/mo
NAIROBI, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A dynamic and results-oriented professional with 5+ years of experience in Admin support lead generation, sales, and high-touch customer support. The emphasis is still on turning every encounter into a chance to establish rapport and increase sales, handling challenging questions while closely monitoring the bottom line. My strategy is always based on offering smooth, compassionate service that inevitably results in a close, whether converting incoming interest into a confirmed reservation or qu...

Skills & Expertise

Specialized Skills

OnboardingBeginner

Sales & Business Development

Real Estate Operations

Finance & Accounting

QuickBooksBeginner

E-commerce & Marketplace

ShopifyBeginner
TikTok ShopBeginner

Data & Analytics

Work Experience

Admin and E commerce virtual assistant

Talentpop

Feb 2025 - Mar 2026

Calendar ManagementExecutive Assistant ServicesData EntryPersonal Assistant ServicesEmail ManagementDocument ManagementResearch & Information GatheringTikTok ShopShopifyReal Estate Listing

B2C lead generation.

Call Experts

Jun 2023 - Dec 2024

Job Responsibilities:

Maintained a perfect handle time with 11% conversions on life insurance leads.

Data EntryLead GenerationMeeting CoordinationWarm Outreach & Appointment SettingCold CallingCold Email OutreachSales PresentationsPhone SupportLead ManagementTicket Management

Customer support/Inbound sales

CCI KENYA

Feb 2021 - Jun 2023

Job Responsibilities:

I maintained a 33% sales conversion on guest reservations.

ZendeskTechnical SupportEmail SupportTicket ManagementLive Chat SupportLead ManagementPhone SupportSales PresentationsDocument ManagementData Entry

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Virtual Assistant certification

Education

Bachelor's Degree

Jaramogi Oginga Odinga University.

2017 - 2022