Irene

Virtual Assistant

Irene

ID Verified
1,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Virtual Assistant with a strong background in administrative support, calendar and email management, and client communication. Skilled in handling scheduling, data entry, document preparation, and CRM management to ensure smooth day to day operations. Adept at multitasking in fast-paced remote environments while maintaining accuracy and professionalism. Committed to delivering efficient, organized, and client-focused support that enhances productivity and business growth.

Skills & Expertise

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
Live Chat SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
FreshdeskIntermediate

Human Resources

RecruitmentAdvanced
PayrollAdvanced
TimekeepingAdvanced
SOP WritingAdvanced
Policy WritingIntermediate
US RecruitingIntermediate

Virtual Assistance & Admin

Work Experience

HR CLERK

Kinangop Dairy Limited

Jun 2024 - Oct 2025

Job Responsibilities:

Improved payroll accuracy : Maintained precise attendance records and streamlined timesheet tracking, reducing errors and delays in staff payments. Faster recruitment process : Efficiently sourced and onboarded temporary and contract staff, ensuring timely staffing during peak production periods. Better record management:Organized and updated employee files, making it easier to retrieve document...

Email SupportLead ManagementFreshdeskTechnical RecruitingCandidate SourcingRecruitmentTimekeepingPayrollHR ManagementPolicy Writing

Administrative Assistant

Converters Computer Academy

Jan 2019 - Dec 2019

Job Responsibilities:

Streamlined administrative operations : Managed scheduling, correspondence, and office coordination, improving daily workflow efficiency and reducing missed tasks. Enhanced client communication : Responded promptly to inquiries via email and phone, improving client satisfaction and maintaining a professional brand image. Improved data organization : Created and maintained accurate digital and ph...

Email ManagementCalendar ManagementTravel PlanningData EntryDocument ManagementMeeting CoordinationResearch & Information GatheringCalendlyZendeskPhone Support

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Diploma in Human Resource Management

Education

Bachelor's Degree

Kiriri Women's University of Science and Technology

2020 - 2024