Lead Generation Specialist and Appointment Setter

Iane

650/mo
Isabel Leyte , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven Lead Generation and Operations Specialist with extensive experience helping US-based businesses grow their sales pipelines. Combining strong data organization, CRM expertise, and an IT background, I focus on identifying high-value prospects, automating outreach, and converting leads into qualified appointments. Professional Experience In my lead generation and client support roles—including work with companies like Golf Styles LLC—I have managed end-to-end prospect outreac...

Skills & Expertise

Customer Success

Ticket ManagementIntermediate
Email SupportIntermediate
Technical SupportIntermediate
LiveChatBeginner
ZendeskBeginner

Virtual Assistance & Admin

JiraIntermediate
CalendlyBeginner

Sales & Business Development

Work Experience

Lead Generator and Outreach Specialist

Golf Styles LLC

Jan 2026 - Jun 2026

Job Responsibilities:

Automated and scaled outbound lead generation and cold outreach campaigns utilizing SaaS AI chat and voice tools. Conducted deep-dive market research to vet and prioritize high-quality B2B prospects and C-suite/executive attendees for specialized roundtables.

Lead ManagementB2B SalesCold Email OutreachB2C SalesWarm Outreach & Appointment SettingLead GenerationCold CallingEmail Management

Client Consultant / Appointment Setter (Operations VA)

Andy's Appliance Repair

Dec 2024 - May 2025

Job Responsibilities:

Managed high-volume VoIP customer inquiries, qualifying hot leads and coordinating complex technician dispatch schedules and route optimizations. Handled custom invoicing, credit card processing, part order logging, and CRM documentation

Email SupportLive Chat SupportEmail ManagementPhone SupportZendeskCold CallingB2C Sales

Technical and Customer Support Specialist

t Alfa Business Outsourcing (Blink Smart Security)

Jun 2022 - Oct 2024

Job Responsibilities:

Resolved complex user ticket escalations across live voice, chat, and email channels within SLA windows. Guided users through onboarding and diagnosed connectivity issues while maintaining data security compliance.

Live Chat SupportEmail SupportPhone SupportTechnical SupportJiraEmail ManagementTicket Management

Quick Stats

Age27 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Certifications

Working as VA ( Alison)
Microsoft Digital Literacy
Call Center Proficiency

Education

Certificate

University of San Carlos Talamban Campus

2015 - 2016