Hossana

Virtual Assistant, CSR, Claims Specialist

Hossana

ID Verified
1,200/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I have over 5 years of experience in customer service, sales, and sales administration, supporting customers and sales teams across logistics, insurance, and eCommerce. I’ve handled 100–200+ customer interactions daily through phone, email, chat, and SMS, while also managing orders, tracking shipments, handling claims, processing information, and maintaining accurate customer records. I’m comfortable working with CRM and support tools such as HubSpot, Zendesk, Freshdesk, Salesforce and Microsof...

Top Skills

Email Support · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 yearsCanva · 4 yearsTicket Management · 4 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Ticket ManagementAdvanced
LiveChatAdvanced
ZendeskIntermediate
FreshdeskIntermediate
Technical SupportBeginner
Lead ManagementBeginner
CrispBeginner

Data & Analytics

Data VisualizationAdvanced
Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaAdvanced
Adobe PhotoshopBeginner
Logo DesignBeginner

E-commerce & Marketplace

TikTok ShopIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
Product Listing OptimizationBeginner

Marketing & Growth

HubSpotBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold CallingBeginner
Cold Email OutreachBeginner
NegotiationBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Data EntryAdvanced
Email ManagementBeginner
AsanaBeginner

Quick Stats

Age31 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Certifications

Coursera Getting Started with Microsoft Excel
Microsoft Digital Literacy