Hanna

Virtual Assistant

Hanna

ID Verified
290/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 5 years of BPO experience handling healthcare, financial, and telecommunication accounts, providing excellent customer support, resolving complex issues, and managing sensitive information with accuracy and confidentiality. I am experienced in meeting KPIs, maintaining customer satisfaction, and working in fast-paced environments. In addition, I have 1.5 years of experience as a Virtual Assistant, supporting administrative tasks such as email and calendar management, data entry, CRM updat...

Skills & Expertise

Customer Success

LiveChatAdvanced
IntercomAdvanced
Technical SupportIntermediate
Ticket ManagementIntermediate
CrispIntermediate
Video SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate

Data & Analytics

Design & Creative

CanvaIntermediate
Adobe XDIntermediate
Adobe IllustratorIntermediate
Adobe PhotoshopIntermediate
CapCutIntermediate

E-commerce & Marketplace

TikTok ShopIntermediate
EtsyIntermediate
ShopifyIntermediate
Amazon FBAIntermediate
Order ProcessingIntermediate

Finance & Accounting

QuickBooksIntermediate
BookkeepingIntermediate
Tax PreparationIntermediate
Payroll ProcessingIntermediate

Marketing & Growth

Sales & Business Development

SalesforceIntermediate

Work Experience

Virtual Assistant/ Graphic Artist

Gifts To Engrave

Oct 2024 - Dec 2025

Job Responsibilities:

Handle orders from Amazon, Etsy and Shopify which we do designs for personalized or customs items such us wallets, cutting board, knife and etc. prepare design files from templates/personalization

Adobe XDAdobe IllustratorGoogle Sheets (Advanced)Adobe PhotoshopCanvaEtsyAmazon FBAShopify

Senior Process Executive

Cognizant Technology Solutions

Jan 2024 - Sep 2025

Job Responsibilities:

Handles basic caregiving needs through a dedicated platform, assisting caregivers in finding specific patients and also supporting members with concerns about their Care Plan. Recruitment Process such as background checks, vetting and etc

IntercomPhone SupportLive Chat SupportEmail SupportCrisp

Customer Care Associate

ACCENTURE PHILIPPINES

Mar 2021 - Jan 2024

Job Responsibilities:

Handles telecommunications accounts based in the United Kingdom, providing basic technical support, billing assistance, and retention services for clients seeking to terminate their accounts. Also addresses complaints escalated from Tier 1 support. We also do sales such us sim cards, cellphones and upgrading packages.

Technical SupportTicket ManagementLive Chat SupportEmail SupportPhone SupportLiveChat

Customer Care Executive

EXL SERVICE PHILIPPINES INC

Nov 2019 - Jan 2021

Job Responsibilities:

Handles precertification of CPT codes if procedure needs authorization for Blue Cross Blue Shield, verifies patient eligibility, and checks whether doctors or clinics are in-network or out-ofnetwork.

Phone SupportExcel (Advanced)Ticket ManagementEmail Support

TELEPHILIPPINES INCORPORATED

Billing Executive and Technical Support

Jan 2018 - Apr 2019

Job Responsibilities:

Handles Netflix accounts by assisting clients with sign-ups and basic troubleshooting for error codes and messages. Also manages Time Warner Cable accounts, helping clients with billing inquiries

Email SupportPhone SupportLiveChatTechnical Support

Executive Support / Bookkeeper

Technical and Executive Accountants

Aug 2017 - Dec 2017

Job Responsibilities:

Handles U.S. taxes, assisting clients with filing their business taxes using the QuickBooks platform and providing guidance on how they can file their own taxes

Live Chat SupportVideo SupportLiveChatQuickBooksPayroll ProcessingTax PreparationBookkeeping

Technical and Billing Support

THE RESULTS COMPANIES

Oct 2016 - Apr 2017

Job Responsibilities:

Assisting clients with their bills, explaining why charges have increased, and providing convenient payment options.

Live Chat SupportEmail SupportPhone Support

Quick Stats

Age29 years
GenderFemale
English LevelConversational
ID VerificationVerified