Virtual AssistantVirtual Assistant
Hanna
ID Verified$290
per month
($2/hour)
Profile Description
I have 5 years of BPO experience handling healthcare, financial, and telecommunication accounts, providing excellent customer support, resolving complex issues, and managing sensitive information with accuracy and confidentiality. I am experienced in meeting KPIs, maintaining customer satisfaction, and working in fast-paced environments. In addition, I have 1.5 years of experience as a Virtual Assistant, supporting administrative tasks such as email and calendar management, data entry, CRM updat...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Virtual Assistant/ Graphic Artist
Gifts To Engrave
Oct 2024 - Dec 2025
Job Responsibilities:
Handle orders from Amazon, Etsy and Shopify which we do designs for personalized or customs items such us wallets, cutting board, knife and etc. prepare design files from templates/personalization
Senior Process Executive
Cognizant Technology Solutions
Jan 2024 - Sep 2025
Job Responsibilities:
Handles basic caregiving needs through a dedicated platform, assisting caregivers in finding specific patients and also supporting members with concerns about their Care Plan. Recruitment Process such as background checks, vetting and etc
Customer Care Associate
ACCENTURE PHILIPPINES
Mar 2021 - Jan 2024
Job Responsibilities:
Handles telecommunications accounts based in the United Kingdom, providing basic technical support, billing assistance, and retention services for clients seeking to terminate their accounts. Also addresses complaints escalated from Tier 1 support. We also do sales such us sim cards, cellphones and upgrading packages.
Customer Care Executive
EXL SERVICE PHILIPPINES INC
Nov 2019 - Jan 2021
Job Responsibilities:
Handles precertification of CPT codes if procedure needs authorization for Blue Cross Blue Shield, verifies patient eligibility, and checks whether doctors or clinics are in-network or out-ofnetwork.
TELEPHILIPPINES INCORPORATED
Billing Executive and Technical Support
Jan 2018 - Apr 2019
Job Responsibilities:
Handles Netflix accounts by assisting clients with sign-ups and basic troubleshooting for error codes and messages. Also manages Time Warner Cable accounts, helping clients with billing inquiries
Executive Support / Bookkeeper
Technical and Executive Accountants
Aug 2017 - Dec 2017
Job Responsibilities:
Handles U.S. taxes, assisting clients with filing their business taxes using the QuickBooks platform and providing guidance on how they can file their own taxes
Technical and Billing Support
THE RESULTS COMPANIES
Oct 2016 - Apr 2017
Job Responsibilities:
Assisting clients with their bills, explaining why charges have increased, and providing convenient payment options.