Grace

Executive Virtual Assistant | Operations & Systems VA

Grace

1,100/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I handle your admin. I build your systems. You focus on growth. I'm an Executive Virtual Assistant and Operations Systems Builder providing complete operational support for founders, agencies, and growing teams. WHAT I DO As your Executive Virtual Assistant, I manage the daily layer: email, calendar, founder communication, travel coordination, stakeholder management. I'm good at this because I understand that representing your business is about clarity, consistency, and making sure nothing...

Top Skills

Data Entry · 9 yearsDocument Management · 8 yearsEmail Management · 6 yearsEmail Support · 6 yearsPhone Support · 6 years

Skills & Expertise

AI & Automation

Prompt EngineeringAdvanced
ZapierIntermediate
Workflow AutomationIntermediate

Content & Writing

CopywritingAdvanced
SEO Content WritingIntermediate
Landing Page CopyBeginner
Email CopywritingBeginner

Customer Success

Email SupportExpert
Phone SupportExpert
Lead ManagementAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
ZendeskIntermediate

Data & Analytics

Data MiningBeginner

Design & Creative

CanvaAdvanced
Logo DesignAdvanced

E-commerce & Marketplace

eBayAdvanced
Order ProcessingAdvanced
GumroadAdvanced
DropshippingIntermediate
Inventory ManagementIntermediate
Product Listing OptimizationIntermediate
ShopifyBeginner
Amazon FBABeginner

Virtual Assistance & Admin

Data EntryExpert
Document ManagementExpert
Email ManagementExpert
Meeting CoordinationAdvanced
Research & Information GatheringAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
CalendlyAdvanced
Executive Assistant ServicesAdvanced
AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner

Work Experience

Product Consultant and Sales Executive

Fones Direct Ltd

Feb 2013 - Dec 2014

Key Achievements:

Sales Strategy & Customer Engagement Increased client retention by 30% through personalized follow-up and engagement strategies. Conducted market research and competitor analysis, developing sales strategies that boosted revenue by 20%. Delivered high-impact product demonstrations, increasing conversion rates. Implemented CRM tools to track sales performance, improving customer relationship management. Increased revenue by 20% through strategic upselling and cross-selling. Built a strong customer loyalty program, improving repeat sales.

Email SupportPhone SupportTicket Management

Quick Stats

Age34 years
English LevelFluent
Other Languages
SwahiliFluent
GermanBasic
ID VerificationNot verified
Portfolio
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Certifications

Google Fundamentals of Digital Marketing
ALX Virtual Assistant Course
AI Skills 4 Women - Luxembourg