Customer Support, Virtual AssistantCustomer Support, Virtual Assistant
Gemma
$880
per month
($5/hour)
Profile Description
In my past work as a customer service representative, I handled customer inquiries through calls, chats, and emails, making sure each concern was addressed clearly and respectfully. I assisted customers with account issues, complaints, and product or service questions, while maintaining a calm and professional attitude even in stressful situations. I learned how to communicate effectively with different types of people, manage time well, and solve problems efficiently. This experience helped me...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Software Development
Work Experience
Executive Support Operations
Genpact Philippines Inc
Aug 2025 - Nov 2025
Job Responsibilities:
• Managed multi-channel client communications (voice, chat, web) • Supported secure financial operations and confidential data handling • Assisted in client navigation of digital platforms and applications • Maintained compliance with data privacy and confidentiality standards • Provided real-time support and issue resolution • Delivered consistent high-quality service experience
Client Services and Enrollment Specialist
Alorica Philippines Inc.
Mar 2024 - Jul 2025
Job Responsibilities:
• Processed enrollment applications and client documentation • Coordinated insurance verifications and eligibility validation • Managed client communications via phone and email • Maintained accurate client records and EHR documentation • Supported audit preparation and compliance processes • Assisted in workflow organization and process tracking • Acted as a primary client contact for service coo...
Financial Services Account
FIS Global Solutions Inc.
Oct 2021 - Nov 2023
Job Responsibilities:
• Provided executive-level client communication support • Handled account management and service requests • Managed secure data and confidential information • Supported platform navigation and digital services • Delivered consistent remote client experience excellence