Cold Caller | Appointment SetterCold Caller | Appointment Setter
Ezra
ID Verified$1,500
per month
($9/hour)
Profile Description
Results-driven Cold Caller, Appointment Setter, and Customer Support Specialist with over 5 years of experience driving lead generation, appointment scheduling, and customer engagement across the Solar, Healthcare, Fintech/Crypto, and Telecommunications industries. Proven track record in conducting high-volume outbound calls, qualifying leads, handling complex objections, and reducing appointment no-show rates. Proficient in managing CRM systems, executing technical troubleshooting, and deliveri...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
Work Experience
Cold Caller/Appointment Setter
Bunch
Oct 2025 - Jul 2026
Key Achievements:
- Target & Pipeline Generation: Consistently met daily outbound call volumes and expanded the sales pipeline by generating and qualifying high-intent solar leads across the U.S. market. - Conversion & Scheduling: Increased appointment conversion rates through tailored rapport-building and strategic objection handling, successfully booking qualified sessions for solar consultants. - Show Rate Optimization: Reduced meeting drop-offs by managing follow-up schedules and maintaining lead engagement prior to scheduled consultations. - CRM & Operations: Maintained top-tier data accuracy by capturing detailed call notes, tracking lead statuses, and updating CRM records to support sales team handoffs.
Cold Caller/Appointment Setter
BP Global
Oct 2023 - Sep 2025
Key Achievements:
- Patient Engagement & Retention: Decreased no-show rates by implementing structured pre-appointment follow-up calls and confirmation protocols. - Schedule Optimization: Coordinated complex appointment calendars between patients and healthcare providers, ensuring accurate bookings and optimal consultation flow. - Intake & Service Qualification: Successfully pre-screened patients, gathered preliminary details, and educated callers on healthcare procedures while maintaining full compliance and patient satisfaction. - CRM Record Management: Documented interaction outcomes, patient details, and booking statuses within specialized healthcare management systems.
Customer Support Specialist
Coinstore
Sep 2022 - Sep 2023
Key Achievements:
- Technical Issue Resolution: Managed high-volume support queries via email, live chat, and social channels, troubleshooting wallet errors, login obstacles, 2FA setups, and transaction bottlenecks. - Risk & Security Escalation: Identified and escalated complex cases including platform bugs, suspected fraud attempts, and regulatory compliance flags to specialized teams. - User Onboarding & Education: Guided users through account setups, KYC verification processes, and system updates regarding new token listings and scheduled maintenance.
Customer Service Representative
Teletech
Dec 2019 - Jul 2022
Key Achievements:
- First Contact Resolution (FCR): Streamlined complaint resolution for mobile, internet, and cable users, targeting first-contact resolution through empathetic problem-solving. - Technical Troubleshooting: Handled front-line technical support for signal disruptions, hardware setups, and service interruptions, minimizing unnecessary technician dispatch escalations. - Account & Billing Management: Processed account upgrades, plan modifications, billing adjustments, and promotional guidance while strictly maintaining data privacy standards.