Customer ServiceCustomer Service
Esther
ID Verified1,500/mo
nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone
$1,500
per month
($9/hour)
Member since December 2025
Profile Description
Motivated QA Tester transitioning from a Customer Service Representative role, offering deep insight into user behavior and product usability. Strong foundation in test execution, defect tracking, and quality standards, complemented by exceptional customer communication skills. Committed to improving software performance, reducing customer issues, and ensuring a seamless user experience.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
GitHub CopilotBeginner
Content & Writing
Product DescriptionsBeginner
CopywritingBeginner
E-commerce & Marketplace
WordPressBeginner
Customer Success
Data & Analytics
Design & Creative
CanvaBeginner
Adobe PhotoshopBeginner
Logo DesignBeginner
CorelDRAWBeginner
Adobe IllustratorBeginner
Adobe Premiere ProBeginner
CapCutBeginner
Color GradingBeginner
Finance & Accounting
BookkeepingBeginner
Marketing & Growth
Pinterest AdsBeginner
LinkedIn AdsBeginner
Content MarketingBeginner
TikTok AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
ChatGPT for MarketingBeginner
Google AdsBeginner
Content StrategyBeginner
Instagram GrowthBeginner
LinkedIn OptimizationBeginner
Community ManagementBeginner
TikTok GrowthBeginner
Twitter/X ManagementBeginner
Social Media AnalyticsBeginner
YouTube Channel ManagementBeginner
ThreadsBeginner
HubSpotBeginner
Sales & Business Development
B2B SalesBeginner
B2C SalesBeginner
Cold Email OutreachBeginner
Sales PresentationsBeginner
Zoho CRMBeginner
Work Experience
CSR
CCI KENYA
Jun 2023 - Aug 2025
Product DescriptionsLive Chat SupportZendeskPhone SupportChatGPT for MarketingSales Presentations
Quick Stats
Age31 years
GenderFemale
English LevelConversational
ID VerificationVerified