Virtual Assistant/Executive AssistantVirtual Assistant/Executive Assistant
Erralyn
ID Verified1200/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone
$1200
per month
($7/hour)
Member since November 2025
Profile Description
I’m Erra Basa, a remote customer service and community management professional with over 7 years of experience in customer support, fraud analysis, and team leadership. I’ve worked with global companies in industries such as fintech, healthcare, e-commerce, and home services. My focus is on delivering exceptional customer experiences, fostering engaged online communities, and leading teams to exceed performance targets.
Top Skills
Facebook Marketplace · 10 yearsEmail Support · 7 yearsLive Chat Support · 7 yearsPhone Support · 7 yearsSocial Media Support · 7 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
OpenAI APIBeginner
ZapierBeginner
Content & Writing
Blog WritingBeginner
CopywritingIntermediate
Email CopywritingIntermediate
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Social Media SupportExpert
Data & Analytics
Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Design & Creative
Adobe PhotoshopIntermediate
CanvaExpert
CapCutIntermediate
Video EditingIntermediate
Loom/Screen RecordingAdvanced
E-commerce & Marketplace
ShopifyBeginner
Amazon FBABeginner
EtsyBeginner
Facebook MarketplaceExpert
TikTok ShopIntermediate
Finance & Accounting
XeroIntermediate
QuickBooksIntermediate
Marketing & Growth
Google AdsIntermediate
LinkedIn AdsIntermediate
Meta Ads (Facebook/Instagram)Intermediate
TikTok AdsIntermediate
ChatGPT for MarketingIntermediate
YouTube Channel ManagementIntermediate
MailchimpIntermediate
Facebook Business ManagerIntermediate
Sales & Business Development
B2B SalesAdvanced
B2C SalesIntermediate
Lead GenerationIntermediate
Cold Email OutreachIntermediate
SalesforceIntermediate
Work Experience
Admin
S&J Plumbing and Gasfitting
Jun 2025 - Present
CSR Team Manager
United HVAC Plumbing and Electrical
Oct 2024 - Oct 2025
CanvaEmail SupportLinkedIn AdsCold Email OutreachLead Generation
Sales Representative
EyeBuyDirect
Aug 2023 - Feb 2024
Social Media Marketing Coordinator
Freelance
Dec 2021 - Apr 2022
Quick Stats
Age29 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Education
Bachelor's Degree
STI College
2013 - 2015