Virtual AssistantVirtual Assistant
Emanuel
ID Verified$660
per month
($4/hour)
Profile Description
Professional Summary I'm a multifaceted professional with over 8 years of experience spanning Executive Partnership, Business Development, Mentorship, and Customer Service/Experience. Known for supporting senior leaders and organizations in driving strategic growth, strengthening market positioning, and building customer-centric, high-performing teams. Combines strategic insight with hands-on execution, data-informed decision-making, and a strong people-first approach. Brings a deep passion fo...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Real Estate Operations
Content & Writing
Work Experience
Financial Service Advisor
Anvil Shield Holdings
Aug 2024 - Present
Job Responsibilities:
• Increased customer satisfaction through timely callbacks and escalation resolution. • Supported high-value cases through accurate back-office coordination and validation. • Maintained consistent service standards across priority customer interactions.
Customer Service Executive
Multichoice Group
Feb 2020 - Present
Job Responsibilities:
Handled over 60 inbound calls per day while maintaining first-call resolution above 90%. Reduced average response time from 10 minutes to 4 minutes by optimizing CRM and call-handling processes. Increased customer satisfaction score (CSAT) from 82% to 95% within six months by improving support quality. Resolved 150+ support tickets per week across multiple channels including phone, email, and c...
Executive Partner
Athena
Oct 2025 - Dec 2025
Job Responsibilities:
• Improved executive productivity by optimizing complex calendar management and scheduling workflows. • Streamlined communication by managing inbox triage, correspondence, and follow-ups. • Enhanced operational reliability through proactive issue resolution and workflow improvements.