Medical Virtual AssistantMedical Virtual Assistant
Doreen
ID Verified$2,000
per month
($11/hour)
Profile Description
My name is Doreen Mwihaki Kamande. Im a licensed physician associate by profession as well as a HIPAA certified medical virtual assistant with over 3 years of work experience. Im adept with patient scheduling, calendar management, insurance verification and prior authorization, medical scribing, medical transcription, medical billing and coding as well as telehealth support. Im highly organized, attentive to detail and a team player. My background as a PA enables me to anticipate provider needs ...
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Specialized Skills
Work Experience
Medical Virtual Assistant
Lakeland Sleep Centre
Feb 2023 - Feb 2026
Job Responsibilities:
Reduced patient no-show rates by implementing structured reminder systems (calls, SMS, portal follow-ups), improving clinic efficiency and revenue consistency Managed high-volume patient coordination (50+ interactions daily) across phone, email, and EMR platforms while maintaining fast response times and patient satisfaction Optimized provider schedules, ensuring maximum appointment utilization an...
Medical Virtual Assistant
Sunrise Mental Clinic
Jan 2022 - Dec 2022
Job Responsibilities:
Reduced missed appointments and last-minute cancellations by implementing structured reminder systems and consistent patient follow-ups, improving continuity of mental health care Managed high-volume patient communication (calls, emails, and patient portals) with empathy and professionalism, enhancing patient trust and satisfaction Coordinated psychiatric and therapy appointments, optimizing provi...
Quick Stats
Certifications
Education
Master's Degree
Strathmore University
2026 - present
Bachelor's Degree
Jomo Kenyatta University of Agriculture and Technology
2017 - 2022