Donaleen

Executive Assistant

Donaleen

ID Verified
1,000/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Administrative professional with strong experience supporting executives and academic offices in a higher-education environment. Skilled in preparing official correspondence, reports, and meeting minutes; coordinating with multiple departments; and maintaining accurate records and documentation. Experienced in expense reporting, billing coordination, and day-to-day office operations. Recognized for strong organizational skills, clear written communication, attention to detail, and the ability to...

Top Skills

Excel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 10 yearsPhone Support · 10 yearsLive Chat Support · 8 yearsHelp Scout · 7 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Help ScoutExpert
Ticket ManagementExpert
LiveChatExpert
Email SupportBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

E-commerce & Marketplace

Amazon FBAExpert
Inventory ManagementExpert
Order ProcessingExpert
WordPressExpert
Order FulfillmentExpert
TikTok ShopIntermediate
Facebook MarketplaceIntermediate

Finance & Accounting

XeroExpert
Accounts Payable/ReceivableExpert
QuickBooksIntermediate

Marketing & Growth

Influencer OutreachIntermediate
HubSpotIntermediate
MailchimpIntermediate

Sales & Business Development

Cold CallingIntermediate
SalesforceIntermediate
Zoho CRMIntermediate
PipedriveIntermediate
Lead GenerationIntermediate

Work Experience

Business Development Resource

Get FocalPoint

Jan 2024 - Oct 2024

Key Achievements:

Managed end-to-end lead generation by identifying prospects, conducting outbound calls, sending follow-up emails, and coordinating meeting schedules using Salesloft, Salesforce, LinkedIn, and Microsoft Outlook.

Help ScoutPhone SupportGoogle Sheets (Advanced)Email SupportExcel (Advanced)Ticket ManagementInventory Management

Executive Assistant

Break Ventures LLC

Oct 2018 - Dec 2023

Key Achievements:

Managed executive schedules and communications by prioritizing emails and phone calls, preparing documents for meetings, coordinating travel arrangements, and supporting lead generation and appointment setting. Oversaw production and operations for a retail business by coordinating with suppliers to ensure on-time shipments, creating outbound order sheets for warehouse processing, and handling administrative tasks. Created and managed product barcodes and UPC codes, monitored sales performance, and maintained accurate financial and operational records using Xero. Utilized LinkedIn, Slack, Google Drive, Gmail, ClickUp, Xero, ClickBank, and Salesforce to support executive operations, sales tracking, and workflow management.

Ticket ManagementExcel (Advanced)Help ScoutGoogle Sheets (Advanced)Email SupportPhone SupportTikTok ShopInventory Management

Quick Stats

Age46 years
English LevelFluent
ID VerificationVerified