Virtual Assistant, Customer Service, Appointment SetterVirtual Assistant, Customer Service, Appointment Setter
Diega
ID Verified$600
per month
($3/hour)
Profile Description
I have over seven years of experience working in the BPO industry, with a strong background in customer service, team leadership, and operations management. I’ve progressed from a Customer Sales & Service Representative to Training Apprentice and eventually a Team Manager where I led teams, managed performance metrics, coached employees, and supported client relationships. Although I’m new to the virtual assistance industry, my leadership experience, results-driven mindset, and ability to adapt ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Work Experience
Team Manager
Alorica
Jan 2023 - Apr 2025
Training Specialist
Alorica
Jun 2022 - Dec 2022
Key Achievements:
Identifying training needs, developing training plans and ensuring team members have the necessary skills to perform their duties effectively.
Customer Service Specialist
Alorica
Mar 2020 - Jun 2022
Key Achievements:
Provides specialized knowledge and support ensuring that the team is well-equipped to handle any situation that may arise. Handling escalated calls to improve customer experience.
Customer Service Representative
Alorica
Jul 2019 - Mar 2020
Key Achievements:
Interacting with customers over the phone, email and live chat regarding their newspaper subscription, payments and complaints. Top Sales & Retention Agent that sells new subscription and helps retain existing customers.
Customer Sales Representative
Teleperformance
Oct 2016 - Feb 2018
Key Achievements:
Travel Sales Agent responsible for planning and booking travel arrangements for customers including flights, hotel accommodations and car rentals.
Quick Stats
Education
Bachelor's Degree
University of the Philippines
2018 - 2021
Bachelor's Degree
College of the Holy Spirit-Manila
2014 - 2015