Project Executive | Quality Analyst | Social Media Manager |Project Executive | Quality Analyst | Social Media Manager |

Key Achievements:

Serves as the primary on-site point of contact for all suppliers, managing vendor load-in, timeline adherence, and contract compliance. Oversees the setup and execution of sound systems, cue-based lighting, visual media displays, and digital livestreams. Resolves on-the-fly technical and vendor challenges under pressure while requiring 2+ years of event or AV experience.

Key Achievements:

Stepped up as Acting Lead to manage the project pipeline, assigning team members to conferences and bespoke events based on capacity and expertise. Rebuilt process guidelines, streamlining cross-functional workflows across marketing, sales, editorial, and production to increase efficiency by 70%. Created weekly action plans and monitored KPIs to ensure 98% of deliverables were completed on schedule. Served as the main client liaison and first point of escalation, ensuring project alignment, consistent updates, and client satisfaction. Developed internal project trackers and campaigns files, improving team visibility and reporting accuracy by 40%. Conducted list building and verified prospect emails using LinkedIn Sales Navigator, Clodura, Hunter, and Apollo to secure high-quality campaign leads. Managed on-site registration for nearly 200 participants, ensuring seamless event operations and attendee experience. Handled/Supported projects: What’s NEXT in Marketing: Philippines 2026, Greenpark's Conference: AI Visibility: Future of Content & Paid Media, Meltwater's Content Syndication: Beauty Beyond the Surface: The Emotional Connections Driving Consumer Loyalty, Telesign's Webinar: Messaging-Led Engagement: The New Frontline of Customer Experience, What’s NEXT in Marketing: Malaysia 2025, Grow with Braze Jakarta 2025, What’s NEXT in Marketing: Indonesia 2025, and Braze Roundtable Indonesia 2025

Key Achievements:

Improved employee compliance with policies and quality standards by 60% monthly through daily audits and quality checks Reduced errors by 15% by analyzing data to identify fraud risks and enhance internal processes Boosted team productivity and efficiency by 40% by coaching and evaluating agent performance Drove continuous product and process improvements by testing software and documenting defects

Key Achievements:

Resolved over 80% of technical issues while delivering high-quality customer support for television, speakers, tablets, applications, and subscription services Contributed to the team's scorecard, ranking among the top teams Received a rating of 4 out of 5, primarily for effectively managing average handling time and transfer rate, while achieving 90% customer satisfaction Assigned as a floorwalker to provide real-time assistance and guidance to agents, helping resolve complex issues efficiently and reduce the department’s average handling time