Customer Service & Virtual Assistance SpecialistCustomer Service & Virtual Assistance Specialist
Denzcel
ID Verified$800
per month
($5/hour)
Profile Description
With a decade of experience in the BPO industry, I have honed my skills across various roles, primarily focusing on customer service and technical support. My journey began with a five-year tenure at a leading cable company, where I excelled as a Customer Service and Technical Support Representative, gaining a solid foundation in troubleshooting and customer engagement. Following that, I spent three years in an eCommerce environment, effectively servicing both B2B and B2C clients, and managing ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
E-commerce & Marketplace
Customer Success
Marketing & Growth
Work Experience
Care Coordinator
Salud Healthcare
Jan 2025 - Jan 2026
Job Responsibilities:
- Patient Advocacy & Support: Serve as a vital liaison between patients and healthcare providers, ensuring clear communication and timely access to medical services, resources, and information. - Care Navigation: Guide patients through the healthcare system, assisting with appointment scheduling, referrals, and follow-ups to promote continuity of care and improved health outcomes. - Needs Assess...
Virtual Assistant
Staffo
Dec 2024 - Aug 2025
Job Responsibilities:
- Prepare and manage daily sales and inventory reports to ensure accurate tracking and smooth operations. - Deliver exceptional customer service through timely, empathetic, and solution-oriented support across digital channels. - Support management by handling business communications, including coordinating and assisting with client and vendor calls. - Collaborate with the team to streamline wo...
Multi-Channel Customer Support
Brolly Labs LLC
Jul 2024 - Oct 2024
Appointment Setter
Simple.Biz
Nov 2023 - May 2024
Customer Service Representative II
Crawford & Company
Sep 2021 - Dec 2023
Job Responsibilities:
- Claims Intake & Initial Review: Serve as a critical frontline contact for receiving and reviewing initial reports of work-related accidents, auto incidents, general liabilities, and property damage claims, ensuring all pertinent information is accurately documented. - Claims Filing & Documentation: File and process all incoming claims with meticulous attention to detail, ensuring comprehensive...
Customer Support Representative
Reed Elsevier
Jan 2019 - Jun 2021
Job Responsibilities:
- Order Management: Accurately process order entries for a publishing company, ensuring timely fulfillment and seamless coordination with internal systems. - Logistics & Tracking: Monitor and track shipments, proactively resolving issues to ensure prompt and accurate delivery to customers. - Returns & Refunds: Manage returns and refund requests with efficiency and professionalism, ensuring custo...