Customer Experience LeaderCustomer Experience Leader

Denise

10,000/mo

New Braunfels, United States

Looking for Full-time

8 hours/day

Availability: US timezone

$10,000

per month

($57/hour)

Member since August 2026

Profile Description

Customer experience leader with 9+ years in DTC eCommerce, combining hands-on support expertise with team leadership and operational ownership. Experienced in remote and offshore team leadership, Shopify, Gorgias, Recharge, subscription operations, retention, escalations, chargebacks, CX metrics, and scalable support processes.

Top Skills

Amazon FBA · 9 yearsAmazon Seller Central · 9 yearsEmail Support · 9 yearsGorgias · 9 yearsLead Management · 9 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportExpert

Phone SupportExpert

Social Media SupportExpert

Ticket ManagementExpert

Email SupportExpert

Lead ManagementExpert

E-commerce & Marketplace

ShopifyExpert

Amazon FBAExpert

TikTok ShopExpert

Amazon Seller CentralExpert

Shopify PlusExpert

Order ProcessingExpert

GorgiasExpert

Quick Stats

Age44 years

English LevelFluent

ID VerificationNot verified