Denzelle

Business Concierge

Denzelle

ID Verified
1,300/mo
Urdaneta, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Experience and Operations Specialist with extensive experience spanning customer support, technical services, sales, team leadership, business operations, and administrative management. Demonstrated success supporting global organizations including T-Mobile, Wheelzy, and NeoCharge through customer engagement, employee coaching, purchasing management, and business concierge services. Skilled at building strong client relationships, streamlining operational processes, and driving organi...

Top Skills

Phone Support · 7 yearsCustomer.io · 3 yearsEmail Management · 3 yearsEmail Support · 3 yearsHelp Scout · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Help ScoutAdvanced
LiveChatAdvanced
Customer.ioAdvanced
Social Media SupportIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate

Data & Analytics

MetabaseBeginner

E-commerce & Marketplace

ShopifyBeginner
GorgiasBeginner

Sales & Business Development

B2B SalesIntermediate
Lead GenerationIntermediate
SalesforceBeginner

Virtual Assistance & Admin

Email ManagementAdvanced
Data EntryIntermediate

Work Experience

BUSINESS CONCIERGE

NeoCharge

Apr 2025 - May 2026

Live Chat SupportPhone SupportEmail SupportTicket ManagementGorgiasZendeskSalesforceShopifyLiveChatTechnical Support

SOCIAL MEDIA MODERATOR / ADMINISTRATIVE SUPPORT

Svelte Training

Sep 2023 - Apr 2025

Social Media SupportPhone SupportEmail SupportTicket ManagementLiveChat

PURCHASING MANAGER

Wheelzy

Jun 2023 - Dec 2023

Lead ManagementLead GenerationSalesforceGorgiasZendeskB2B Sales

ASSOCIATE COACH / COMMUNITY SUPPORT

T-Mobile

Jun 2022 - May 2023

Phone SupportTechnical Support

CUSTOMER SERVICE REPRESENTATIVE

T-Mobile

Aug 2021 - May 2022

Phone SupportTechnical Support

TECHNICAL SUPPORT / INSURANCE TELEMARKETER

Direct TV

Dec 2020 - Jun 2021

Phone SupportTechnical Support

Hotel Reservation Specialist

Choice Hotels

Apr 2018 - Nov 2020

Phone SupportB2B SalesLead GenerationLead Management

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

International Colleges for Excellence, Inc.

2011 - 2019