Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative

I have almost 4 years of experience working in a BPO company as a customer service representative. I have handle telco and non telco accounts. It is where I have practiced most about conversing with different types of person or customers. I help customers starting form their inquiries, complex concerns while maintaining quality service. Deescalated frustrated customers and applied strategic negotiation techniques to reduce churn and retain accounts. While evaluating customer needs to recommend t... See more