Customer Service/Technical SupportCustomer Service/Technical Support
Cyril
ID Verified$1,000
per month
($6/hour)
Profile Description
Results-driven Customer Support and Technical Operations Specialist with over 10 years of experience across telecommunications, e-commerce management, content moderation, and technical support. Skilled in customer service, ticket routing, quality control, process improvement, and account management. Proven track record in resolving complex issues, handling escalations, and optimizing operational workflows.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Specialized Skills
Virtual Assistance & Admin
Work Experience
Technical Support Representative
rainX Philippines
Nov 2024 - Sep 2026
Key Achievements:
● Handled inbound call support for a South African telecommunications provider. ● Managed customer billing, payment processing, and technical troubleshooting for mobile SIM cards and router hardware.
Content Moderator
Trascom Worldwide PH
Apr 2023 - Oct 2023
Key Achievements:
● Evaluated and moderated social media content to maintain platform safety and integrity. ● Enforced trust and safety policies by removing content that violated community standards.
Property Maintenance Manager
Abodea
Feb 2022 - Dec 2022
Key Achievements:
Managed property maintenance operations, tenant requests, and maintenance schedules for rental units. ● Handled inbound tenant inquiries, maintenance escalations, and communications across phone, email, and messaging platforms.
Technical Account Manager
Buy Box Experts
Oct 2019 - Feb 2021
Key Achievements:
Oversee Amazon seller account health, product listings, inventory management, and content audits. ● Tracked ad performance metrics and Return on Ad Spend (ROAS). ● Managed shipment reconciliations, order processing, returns, refunds, and general customer support. ● Managed social media posting schedules across Instagram, Facebook, and LinkedIn, including customer engagement.
Quality Control Analyst
MIP Marketing
May 2019 - Dec 2019
Key Achievements:
● Monitored support calls to ensure strict compliance with quality standard operating procedures. ● Facilitated QA calibration sessions with leadership teams to align metrics across operations. ● Developed and implemented process improvement training materials for operational rollout.
Customer Service & Technical Support Representative
Sykes Asia
Oct 2018 - Mar 2019
Key Achievements:
● Provided technical support and hardware/software troubleshooting for search engine products. ● Upsold relevant products and services to customers during service interactions.
Technical Support Specialist II
Convergys Philippines
Jul 2017 - Aug 2018
Key Achievements:
● Delivered comprehensive technical support for Microsoft Office software and Windows operating systems. ● Managed user accounts and logged incidents using CRM software and ServiceNow ticketing platforms.
Customer Service & Technical Support Representative
Accenture Inc.
Aug 2012 - Feb 2015
Key Achievements:
● Provided inbound billing, payment, and mobile network support for a UK telecommunications client. ● Managed escalated supervisory calls and conducted outbound recovery calls for high-risk complaints. ● Recommended product additions based on customer assessment needs.
Quick Stats
Education
Bachelor's Degree
University of the Visasyas
2011 - 2014