General Virtual Assistant | Scheduler | Customer SupportGeneral Virtual Assistant | Scheduler | Customer Support
Cristal
ID Verified$1,232
per month
($7/hour)
Profile Description
Highly organized and dependable Virtual Assistant and Scheduler with over 15 years of experience supporting U.S.-based clients across home care, finance, and telecommunications industries. Proven expertise in caregiver scheduling, calendar management, client communication, and operational coordination. Strong background in customer support, retention, and compliance, with the ability to manage high-volume tasks, resolve issues efficiently, and maintain accurate records. Adept at using tools such...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Freelance Virtual Assistant / Scheduler
Nestvy Senior Placement and Home Care
Oct 2023 - Present
Job Responsibilities:
Manage daily scheduling and coordination for caregivers, clients, and management teams. • Handle inbound/outbound communications, emails, and task assignments with accuracy. Maintain client data and service requests using company systems. •Ensure caregiver and client satisfaction through consistent follow-ups and timely updates. • Prepare reports and maintain filing systems to streamline operation...
Customer Care Professional
American Express Inc.
May 2022 - Dec 2023
Job Responsibilities:
Delivered world-class customer service and account support to US business clients. Analyzed accounts to identify opportunities for retention and product optimization. Recommended personalized solutions that improved engagement and loyalty. Ensured compliance with company quality standards and performance metrics.
Customer Solutions Officer & Retention Specialist
Citibank (US Cards / Retail Banking)
Apr 2015 - May 2022
Job Responsibilities:
Managed client retention programs, analyzing data to reduce churn and improve satisfaction. Developed and implemented customer retention strategies aligned with company goals. Recorded and resolved escalated client concerns while maintaining compliance standards. Measured and reported key metrics related to customer loyalty and retention.
Customer Service Representative / Sales & Retention Specialist
Convergys (Now Concentrix)
Feb 2012 - Apr 2015
Job Responsibilities:
Handled customer inquiries and retention for telecommunications accounts. Upsold and cross-sold products to meet performance targets. Delivered consistent service excellence recognized through high satisfaction scores.