Clement

Executive Assistant

Clement

ID Verified
1,100/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am an executive assistant and operations professional passionate about helping busy executives reclaim their time, streamline operations, and focus on growing their businesses. I believe exceptional executive support goes beyond managing calendars and inboxes—it's about becoming a trusted partner who creates structure, anticipates needs, and keeps day-to-day operations running seamlessly. With experience in executive support, operations coordination, travel management, stakeholder communicati...

Skills & Expertise

Content & Writing

Customer Success

LiveChatAdvanced
ZendeskIntermediate
FreshdeskIntermediate
IntercomIntermediate

AI & Automation

PerplexityIntermediate

Data & Analytics

Design & Creative

Adobe IllustratorIntermediate
Adobe PhotoshopIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
GorgiasIntermediate
WordPressIntermediate

Finance & Accounting

Marketing & Growth

HubSpotIntermediate

Sales & Business Development

Virtual Assistance & Admin

Work Experience

Executive and Administrative Assistant

Jokings Educare

Nov 2024 - Feb 2026

Job Responsibilities:

Coordinated 100+ student consultations and application processes for international university admissions, ensuring accurate documentation and timely submissions. Managed executive calendars, scheduled 20–30 client appointments weekly, and coordinated meetings with students, parents, universities, and internal stakeholders. Maintained and organized hundreds of confidential digital records, ensuring...

Live Chat SupportTicket ManagementEmail SupportZendeskLead ManagementPhone SupportEmail CopywritingSocial Media SupportTechnical SupportEditorial Calendar Management

Customer Support Specialist

JetBlue Airlines

Oct 2023 - Oct 2024

Job Responsibilities:

Delivered exceptional customer support to 50–70 customers daily via phone, chat, and email, resolving booking, reservation, baggage, and travel-related inquiries with professionalism and empathy. Maintained high service quality while managing multiple customer interactions and systems simultaneously in a fast-paced airline environment. Utilized CRM platforms and internal airline systems to accurat...

Live Chat SupportTicket ManagementEmail SupportZendeskPhone SupportTechnical SupportEditorial Calendar ManagementIntercomLiveChatNegotiation

Administrative Assistant

Supreme Dental Care

Nov 2022 - Sep 2023

Job Responsibilities:

Coordinated appointment scheduling and calendar management, improving clinic efficiency and reducing no-show rates by approximately 30%. • Managed front-office operations, including inbound communications, scheduling requests, and administrative correspondence. • Processed billing, insurance documentation, and payment records while coordinating with insurance providers. • Maintained confidential p...

Email SupportLiveChatTicket ManagementLive Chat SupportPhone SupportEditorial Calendar ManagementAdobe IllustratorHubSpotCalendar ManagementPersonal Assistant Services

Quick Stats

Age27 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Magic Virtual Assistant Certificate
ALX Program Virtual Assistant Certificate
TalentPop Virtual Assistant Certificate