General Virtual Assistant, Customer Service Representative

Claravil

ID Verified
700/mo
Davao , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated and detail-oriented professional with over 5 years of experience in customer service, sales, telemarketing, and back-office support. I have strong skills in communication, client relationship management, problem-solving, data entry, and administrative tasks. I am currently expanding my expertise in general virtual assistance, including administrative support, social media management, and lead generation. Tech-savvy, organized, adaptable, and eager to learn, I am committed to pro...

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate
Email SupportIntermediate
ZendeskBeginner

Design & Creative

CanvaBeginner

Sales & Business Development

B2C SalesIntermediate
B2B SalesBeginner
Cold CallingBeginner
SalesforceBeginner
PipedriveBeginner
Apollo.ioBeginner

Virtual Assistance & Admin

Work Experience

Intern

The VA BAR

Oct 2026 - Present

Job Responsibilities:

Intern at the VA BAR and studying admin task, social media management, lead generation, and email marketing

Lead GenerationCanvaEmail SupportSocial Media SupportCalendar ManagementEmail ManagementCalendlyTrelloTravel PlanningApollo.io

Customer Service Specialist

Telesynergy

Mar 2025 - Jun 2026

Job Responsibilities:

1.Auto and Home Insurance Lead Qualification 2.Customer-to-Agent Matching and Call Transfer

Phone SupportB2C Sales

Customer Service representative

Full Potential Solutions

Jul 2022 - Aug 2024

Job Responsibilities:

1. Multichannel Customer Service and Issue Resolution 2. Customer Document Review and Verification Support 3. Pending Transaction and Funds Status Monitoring 4. Back-Office Case Review and Administrative Processing

Phone SupportLive Chat SupportTicket ManagementEmail ManagementSalesforceDocument Management

Customer Service Representative

Sutherland Global

Oct 2021 - Apr 2022

Job Responsibilities:

Flight Reservation Management and Customer Support

Ticket ManagementEmail SupportTravel Planning

Pre-Sales Representative

Sutherland Global

Oct 2020 - Oct 2021

Job Responsibilities:

1. Insurance Lead Qualification for Auto, Home, and Life. 2. Warm Transfer to license insurance agent

Phone Support

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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