Customer Experience SpecialistCustomer Experience Specialist

Key Achievements:

• Ranked in the top 10% of agents for call handling efficiency, managing 50+ daily inquiries. • Handled inbound and outbound calls, resolving technical issues while maintaining SLA compliance. • Conducted sales presentations and upselling, offering Wi-Fi plans, modem upgrades, and bundled services. • Scheduled and confirmed customer appointments for technicians and service follow-ups. • Exceeded productivity targets by 20% through proactive problem-solving and time management. • Balanced technical troubleshooting with persuasive communication to drive conversions and enhance customer satisfaction.

Key Achievements:

• Gained 6 months of hands-on experience in online retail operations from a remote work environment. • Managed product listings, order processing, and customer inquiries across digital platforms. • Supported inventory management and ensured timely fulfillment of orders. • Applied communication and problem-solving skills to maintain customer satisfaction. • Developed familiarity with digital tools and platforms used in e-commerce, strengthening adaptability to online business environments. • Demonstrated discipline and independence in a home-based setup, ensuring productivity and accountability without direct supervision.

Key Achievements:

• Served as President (2021–2023) and Adviser (2023–2024). • Organized and led large-scale events, including conferences and outreach programs. • Managed event logistics, budgets, and volunteer teams. • Developed child-focused programs promoting spiritual growth and community engagement. • Collaborated with leaders, parents, and volunteers to ensure program success.