Customer Experience SpecialistCustomer Experience Specialist
Channele
ID Verified$600
per month
($3/hour)
Profile Description
I bring a solid mix of technical support, sales, appointment setting, and e‑commerce experience. In my role at Concentrix, I managed high volumes of inbound and outbound calls, resolved technical issues, and guided customers through service upgrades and bundled plans. I also scheduled and confirmed appointments, balancing troubleshooting with persuasive communication to ensure customer satisfaction. Beyond that, I gained remote e‑commerce experience where I handled product listings, orders, and ...
Skills & Expertise
Skill Levels Explained:
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Data & Analytics
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
Customer Experience Specialist
concentrix
Jun 2024 - Nov 2025
Job Responsibilities:
• Ranked in the top 10% of agents for call handling efficiency, managing 50+ daily inquiries. • Handled inbound and outbound calls, resolving technical issues while maintaining SLA compliance. • Conducted sales presentations and upselling, offering Wi-Fi plans, modem upgrades, and bundled services. • Scheduled and confirmed customer appointments for technicians and service follow-ups. • Exceeded p...
Online Retail Operations Associate
Modern Lifestyle Shop
Feb 2025 - Aug 2025
Job Responsibilities:
• Gained 6 months of hands-on experience in online retail operations from a remote work environment. • Managed product listings, order processing, and customer inquiries across digital platforms. • Supported inventory management and ensured timely fulfillment of orders. • Applied communication and problem-solving skills to maintain customer satisfaction. • Developed familiarity with digital tools...
Community Program Coordinator
Youth For the King
2021 - 2024
Job Responsibilities:
• Served as President (2021–2023) and Adviser (2023–2024). • Organized and led large-scale events, including conferences and outreach programs. • Managed event logistics, budgets, and volunteer teams. • Developed child-focused programs promoting spiritual growth and community engagement. • Collaborated with leaders, parents, and volunteers to ensure program success.
Quick Stats
Certifications
Education
Bachelor's Degree
university of cebu
2024 - 2025
High-school
Cebu Eastern College
2022 - 2024