Reliable CSR | Cold Caller | Appointment SpecialistReliable CSR | Cold Caller | Appointment Specialist
Champ
ID Verified$600
per month
($3/hour)
Profile Description
I’m a BPO and Virtual Assistant professional from the Philippines with almost 5 years of experience in Retail and Healthcare, supporting US and UK customers. I also have additional experience in outbound cold calling, appointment setting, lead qualification, and CRM management, working with US-based business owners and homeowners. I’m comfortable handling objections, asking the right questions, and keeping conversations natural while following processes and working toward targets. I take pride i...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Appointment Setter
Coconut Digital Inc. (Web Design)
May 2026 - Aug 2026
Key Achievements:
Handling outbound calls for a web design campaign, engaging prospects, qualifying leads, and setting appointments for the sales team.
Cold Caller/Appointment Setter
Elevate Outsource | Digital Maverick (Real Estate)
Feb 2025 - Jan 2026
Key Achievements:
Reached out to homeowners to identify potential sellers and qualify leads. Handled high-volume outbound calls, uncovered motivation, verified property details, and set qualified appointments while maintaining accurate CRM notes for smooth sales handoffs.
Customer Care Representative
Optum Global (United Health Group)
Dec 2023 - May 2024
Key Achievements:
Scheduled in-person, phone, and video visits for patients. Verified provider availability, located the nearest in-network clinics, sent secure messages for medical inquiries, and requested prescription renewals for provider approval.
CSR / Floor Support
Sagility (Cigna Healthcare)
Apr 2022 - Apr 2023
Key Achievements:
Assisted members with inquiries about insurance benefits, eligibility, and claims. Supported new agents during their first three months across two training waves.
CSR (Tier 2) / Floor Support
Teletech (DoorDash)
Mar 2018 - Jan 2019
Key Achievements:
Handled inbound and outbound calls, managed chat and email communications. Supported new agents during transition to production. Later upskilled to Tier 2, handling merchant services such as menu updates and billing inquiries
CSR
Sutherland Global Services (eBay - UK)
May 2016 - Feb 2018
Key Achievements:
Assisted buyers and sellers with product concerns including non-receipt or damage upon arrival. Assessed eligibility for refunds or replacements and delivered quality resolutions to ensure satisfaction.