Subject Matter Expert, Retention Specialist, TASubject Matter Expert, Retention Specialist, TA
Carmela
ID Verified$850
per month
($5/hour)
Profile Description
Results-driven HR and operations professional with solid experience in end-to-end recruitment, stakeholder management, process improvement, and customer experience across the BPO and talent acquisition industries. Most recently, I served as an HR Senior Talent Acquisition Officer at Tamaray People Solutions Corp., where I managed full-cycle recruitment, partnered with clients to understand workforce needs, and successfully delivered high-quality placements. I specialize in building strong clien...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Human Resources
Sales & Business Development
Work Experience
HR Senior Talent Acquisition Officer
Tamaray People Solutions Corp.
Sep 2024 - Aug 2025
Key Achievements:
• Managed end-to-end recruitment process for clients and candidates at Tamaray People Solutions Corporation in Antipolo, Philippines. • Collaborated with clients to understand job requirements and ensure successful placements. • Successfully assessed clients until signing job orders and provided top-notch customer service throughout the process.
Subject Matter Expert
TaskUs Inc.
Apr 2021 - May 2023
Key Achievements:
○ Working with company leadership to define project objectives, processes, policies, procedures and rules ○ Explaining policy implementation to fellow team members ○ Getting management approval or approving alterations in rules, procedures and policies ○ Informing consumers regarding project goals and expected deliverables ○ Resolving project-related problems within their area of expertise ○ Fact-checking other professionals on the project to ensure data and information accuracy ○ Providing feedback to project team throughout creation, testing and rollout of deliverables ○ Working with company leadership to create testing scenarios and validate test results ○ Performing user-acceptance testing at the end of the project ○ Validating deliverables produced by a project or company ○ Creating project-related documentation and training manuals ○ Teaching or training project employees and consumers ○ Communicating with company stakeholders regarding project progress ○ Serving as an expert witness in legal cases
Technical Support Specialist
Telus International Philippines
Feb 2019 - Feb 2020
Key Achievements:
February 2020) ● Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. ● Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. ● Walks customers through common phone hardware and software configurations to maximize service functionality. ● Provides solutions and resolution resources for customer repair problems. ● Interfaces with customers over the phone providing status updates and ensuring service has been restored. ● Escalates appropriate technical issues to upper-level technical support when needed.
Retention Specialist
SITEL
Jul 2015 - Aug 2018
Key Achievements:
• Retained customers by highlighting benefits of company services like internet and phone lines. • Provided personalized solutions to prevent cancellations and ensure customer satisfaction.