Team Leader / SupervisorTeam Leader / Supervisor

Experienced BPO professional and Team Leader with 8 years of leadership experience in customer service and technical support environments. Skilled in team management, coaching and performance development, KPI monitoring, real-time assistance, quality management, and client communication. Experienced in handling customer service, technical support, sales, collections, healthcare, and order management processes. Proven ability to improve team performance, manage escalations, meet operational targe... See more