Team Leader / SupervisorTeam Leader / Supervisor
Carl
ID Verified1,000/mo
Angeles City, Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,000
per month
($6/hour)
Member since August 2026
Profile Description
Experienced BPO professional and Team Leader with 8 years of leadership experience in customer service and technical support environments. Skilled in team management, coaching and performance development, KPI monitoring, real-time assistance, quality management, and client communication. Experienced in handling customer service, technical support, sales, collections, healthcare, and order management processes. Proven ability to improve team performance, manage escalations, meet operational targe...
Top Skills
Power BI · 5 yearseBay · 2 yearsInventory Management · 2 yearsOrder Fulfillment · 2 yearsOrder Processing · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Phone SupportBeginner
ZendeskBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Data & Analytics
Power BIExpert
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
E-commerce & Marketplace
eBayIntermediate
Order ProcessingIntermediate
Product Listing OptimizationIntermediate
Inventory ManagementIntermediate
Order FulfillmentIntermediate
Human Resources
Technical RecruitingBeginner
Specialized Skills
OnboardingBeginner
Coaching & MentoringBeginner
Sales & Business Development
B2B SalesBeginner
Cold CallingBeginner
Lead GenerationBeginner
NegotiationBeginner
Account ManagementBeginner
SalesforceBeginner
Virtual Assistance & Admin
Data EntryBeginner
Email ManagementBeginner
Calendar ManagementBeginner
Personal Assistant ServicesBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
Monday.comBeginner
Work Experience
Team Leader / Supervisor
Connext Global Solutions
Nov 2025 - May 2026
Email SupportPhone SupportPower BIZendeskExcel (Advanced)Google Sheets (Advanced)OnboardingCoaching & Mentoring
Quick Stats
Age32 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified