Virtual AssistantVirtual Assistant
Brandon
ID Verified$1,000
per month
($6/hour)
Profile Description
Personable and dependable Customer Service and Account Management professional with over 13 years of experience in BPO, client relations, and B2B environments. Skilled in building rapport with clients over the phone, email, and text, handling inbound and outbound communication, and guiding customers from first contact through to a resolved outcome or booked appointment. Experienced in proactive outreach and reactivation calling, quote preparation and follow-up, and maintaining accurate CRM recor...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Commercial Account Associate
ASF Clean Team
Jan 2026 -
Key Achievements:
• Build and maintain long-term relationships with commercial clients, guiding them through onboarding and ongoing account support. • Make outbound calls, texts, and emails to reconnect with past and returning clients, reactivating accounts and generating new interest — the equivalent of cold calling and lead follow-up. • Prepare, explain, and follow up on service quotes with clients until a decision is reached, coordinating with sales and scheduling teams to confirm next steps. • Maintain accurate, up-to-date client records in Jobber CRM to ensure smooth, uninterrupted communication.
Team Leader – Sam's Club Accounts
Concetrix Inc.
Mar 2020 -
Key Achievements:
• Served as a key point of contact for customers with complex or escalated concerns, resolving disputes and preventing account cancellations through patient, solutions-focused communication. • Handled customer inquiries related to billing, special orders, and transactions, ensuring each customer received a clear and satisfactory resolution. • Monitored service quality and account performance to make sure customers consistently received accurate and reliable support.