Process Executive, Customer Support, Technical SupportProcess Executive, Customer Support, Technical Support
Bernard
ID Verified500/mo
Cainta, Rizal, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$500
per month
($3/hour)
Member since January 2026
Profile Description
I have proficient knowledge and experience in the following software / tools: - MS Office / Google Workspace - AutoCAD - Salesforce / [link hidden] / Zendesk for CRM tools - Zendesk / JIRA / Freshdesk for Ticketing tools - Worked as a technical support/service desk agent for 3 years with regards to fixing / troubleshooting computers/laptops/CCTV equipment - Worked as a customer support (voice/chat/email) for a year now in the following accounts/departments: ride-sharing, tech, gaming
Top Skills
Facebook Marketplace · 5 yearsFreshdesk · 5 yearsInventory Management · 5 yearsOrder Fulfillment · 5 yearsOrder Processing · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Technical SupportExpert
Ticket ManagementExpert
FreshdeskExpert
Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate
ZendeskIntermediate
E-commerce & Marketplace
Facebook MarketplaceExpert
Order ProcessingExpert
Inventory ManagementExpert
Order FulfillmentExpert
Product PhotographyExpert
Marketing & Growth
Meta Ads (Facebook/Instagram)Advanced
Facebook Business ManagerAdvanced
Content MarketingAdvanced
Social Media AnalyticsAdvanced
Community ManagementAdvanced
Content StrategyAdvanced
Sales & Business Development
Account ManagementAdvanced
Proposal WritingAdvanced
Sales PresentationsAdvanced
Work Experience
Customer Support Agent
5CA
Oct 2025 - Dec 2025
Live Chat SupportEmail SupportTicket ManagementTechnical Support
Process Executive
Cognizant
Aug 2024 - Feb 2025
Live Chat SupportPhone SupportEmail SupportTicket ManagementTechnical Support
Customer Support Representative
TELUS International
Jan 2024 - Jul 2024
Phone SupportTicket ManagementZendesk
Technical Support Engineer / Project Manager
Sinag-Tel Cabling & Electrical Services
Oct 2018 - Sep 2023
Technical SupportFreshdeskInventory ManagementFacebook MarketplaceOrder ProcessingOrder FulfillmentProduct PhotographyTicket ManagementContent MarketingFacebook Business ManagerMeta Ads (Facebook/Instagram)Social Media AnalyticsCommunity ManagementContent StrategySales PresentationsProposal WritingAccount Management
Quick Stats
Age30 years
English LevelConversational
ID VerificationVerified