Virtual Assistant, Customer Service SpecialistVirtual Assistant, Customer Service Specialist
Aze
ID Verified$800
per month
($5/hour)
Profile Description
I have a total of five years of professional experience in customer support, virtual assistance, and lead generation. I worked for two years as a Virtual Assistant in an e-commerce company where I assisted with managing online store operations, handling customer inquiries, processing orders, and completing administrative tasks. This role helped me develop strong organizational skills, attention to detail, and the ability to work efficiently in a remote environment. I also have two years of expe...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Work Experience
Lead Acquisition Specialist
Nift
Feb 2024 - Dec 2025
Job Responsibilities:
As a Lead Acquisition Specialist, I built and maintained targeted B2B lead databases to support outbound campaigns. I verified, organized, and updated qualified lead information with over 95% accuracy. I also supported the sales team by providing clean and reliable CRM data to help improve the effectiveness of their outreach efforts.
Order Management Virtual Assistant
Canvas Freaks
Dec 2022 - Feb 2024
Job Responsibilities:
As an Order Management Virtual Assistant, I processed customer orders with 99% accuracy, ensuring all details were complete and correct. I coordinated with internal teams to maintain a 95% on-time shipping rate and communicated order updates to customers while resolving any issues. I also maintained accurate records to ensure smooth and efficient order management.
Technical Support Representative
Vivint
Feb 2020 - Mar 2021
Job Responsibilities:
As a Technical Support Representative, I managed and maintained customer accounts while ensuring 100% accurate record-keeping. I assisted customers by troubleshooting and resolving product and service issues, achieving a 95% customer satisfaction rate. I also analyzed customer concerns to identify the root causes of complaints and provided clear, effective solutions to improve the overall customer...