Customer Support | Virtual Assistant | Data Entry SpecialistCustomer Support | Virtual Assistant | Data Entry Specialist
ariane
ID Verified$800
per month
($5/hour)
Profile Description
Dedicated and detail-oriented customer service professional with nearly 3 years of experience in the BPO industry, supporting financial, telecommunications, and retail accounts. Experienced in appointment scheduling, data entry, and coordinating therapy appointments for home care clients while maintaining accuracy and excellent customer service. Skilled in communication, problem-solving, multitasking, and working in fast-paced environments. Proficient in managing schedules, handling customer inq...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Finance & Accounting
Work Experience
Project-Based Data Entry Specialist and Appointment Scheduler
Therapy Tree
Jan 2026 - May 2026
Job Responsibilities:
Maintained a high level of accuracy when entering, validating, and updating patient and scheduling data in the electronic health record (EHR) system. Successfully managed appointment scheduling for home care therapy clients, ensuring patients met their recommended therapy frequency. Coordinated with therapists and internal teams to optimize schedules, minimize conflicts, and improve appointment...
Financial Services Specialist
Movate
Feb 2025 - Sep 2025
Job Responsibilities:
Processed debit and credit card requests, replacements, activations, and account updates accurately while maintaining strict compliance with company policies and security procedures. Consistently met or exceeded key performance indicators (KPIs), including quality assurance, productivity, and attendance goals. Maintained a high level of accuracy when verifying customer information and processing...
Telecommunication Advisor 1
Concentrix
Sep 2024 - Feb 2025
Job Responsibilities:
Delivered exceptional customer service by resolving billing, technical, and account-related concerns while ensuring customer satisfaction. Consistently met or exceeded key performance indicators (KPIs), including quality, productivity, and attendance goals. Handled a high volume of inbound customer calls while maintaining accuracy, professionalism, and efficiency. Effectively de-escalated compl...
Retail Customer Support
Alorica
Sep 2022 - Sep 2024
Job Responsibilities:
Consistently met and exceeded monthly KPIs, including quality, attendance, and productivity targets. Maintained high customer satisfaction by resolving customer concerns on the first interaction whenever possible. Successfully managed 50–80 customer interactions per day while ensuring accurate documentation and timely issue resolution. Demonstrated strong problem-solving skills by handling bill...