Customer Experience AssociateCustomer Experience Associate

Key Achievements:

• Managed social media platforms and digital marketing content, liaising with partner travel and tour agencies to expand business outreach. • Handled high-volume, professional email correspondence and created custom promotional marketing materials using Canva. • Collaborated across departments to streamline promotional workflows, client communications, and booking support.

Key Achievements:

• Served as primary Project Custodian, independently leading end-to-end operations spanning sales & marketing execution, accounts management, and client onboarding. • Managed complete customer journey from sales inquiries to unit turnover, ensuring seamless transactions and high client satisfaction. • Oversee documentation workflows, including HDMF housing loan applications, contract verification, and strict regulatory compliance. • Coordinated seamlessly with customers, external vendors, financial institutions, and internal project managers to ensure milestone adherence.

Key Achievements:

• Facilitated operational workflows for the training team, managing administrative coordination for students and course instructors. • Structured programmatic support for standardized language test training courses (IELTS, PTE, OET). • Maintained student records, schedules, and administrative documentation to support smooth institutional operations.