Executive Assistant / Operations ManagerExecutive Assistant / Operations Manager

Key Achievements:

Worked closely with the founder of a French government-partnered company providing English-language training and certification services to clients across Europe. Provided executive and administrative support, including email and calendar management. Coordinated trainees, sellers, agents, and other stakeholders through calls and professional correspondence. Managed and organized business, training, and transaction documents. Prepared and proofread training materials, contracts, and other essential documents. Handled follow-ups, file organization, and day-to-day operational tasks. Maintained consistent brand formatting and documentation standards.

Key Achievements:

87% reduction in processing time: Reduced product processing from 15 minutes to 2 minutes using AI prompting. 2M+ social media engagements: Drove organic engagement through multi-channel content strategies. 300% increase in conversions: Contributed to improved B2B and B2C conversions through premium brand positioning and lead nurturing initiatives. Streamlined operations: Improved scheduling, invoicing, payment processing, vendor coordination, and daily workflows. Automated lead generation: Executed outbound email campaigns using Instantly AI and GoHighLevel. Standardized workflows: Developed SOPs for B2B lead nurturing, social media posting, and content repurposing. Coordinated corporate wellness events: Managed therapist assignments, client bookings, and event logistics across New York City. Supported recruitment and onboarding: Coordinated applicant screening, interviews, documentation, and therapist onboarding.

Key Achievements:

Built operations from the ground up: Established procurement processes, SOPs, workflows, rules, and company policies to support business growth and operational efficiency. Expanded the team: Helped grow the company from 2 employees by recruiting 25+ additional applicants. Grew social media from 0 to 9K followers: Built the company's social media presence within just 3 months. Supported student acquisition: Contributed to marketing initiatives designed to attract new students and support enrollment growth. Developed educational materials: Supported curriculum development and designed educational books and learning resources. Strengthened recruitment and team management: Coordinated hiring and helped establish processes to support team expansion and daily operations. Recognized as the best-performing online tutor for 3 consecutive years: Consistently delivered strong teaching performance and maintained high standards of student support and engagement.