ANN

Customer Service & Marketing Executive, Business Manager

ANN

ID Verified
220/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: EU timezone

Profile Description

I am highly motivated snd customer - focused person, with strong communication and interpersonal skills. I have the ability to work under pressure to achieve and surpass the set targets. My all to go motto is; 'Customer is King'. My all time goal is to contribute to the growth of the organization and probide a continuous environment for business development.

Top Skills

Email Support · 10 yearsAccount Management · 8 yearsB2C Sales · 8 yearsCold Calling · 8 yearsLead Management · 8 years

Skills & Expertise

Customer Success

Email SupportExpert
Lead ManagementExpert
Ticket ManagementIntermediate
ZendeskBeginner

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
Sales Funnel ManagementExpert
NegotiationExpert
Account ManagementExpert
B2B SalesExpert
Sales PresentationsExpert
Warm Outreach & Appointment SettingExpert
Lead GenerationAdvanced
SalesforceIntermediate
Cold Email OutreachBeginner

Work Experience

Manager Quality Assurance

Holy Cross Catholic International School

Jan 2025 - May 2026

Key Achievements:

I achieved the best departmental performance award in the year. Improved hygiene standards and recognition by the health authorities.

Sales and Business Development Manager

Telkom Kenya Ltd

May 2019 - Feb 2024

Key Achievements:

Building strategic business relationships, Key Accounts Management, Customer Service and Customer Retention, Sales and revenue management.

Sales Agent

Telkom Kenya Ltd

May 2010 - Apr 2019

Key Achievements:

Retail Customer Experience Service, SME business sales and Management, Cashier Duties, Team Leader duties.

Quick Stats

Age45 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

I.E.L.T.S

Education

Bachelor's Degree

Moi university

2019 - 2023

Certificate

Mt. Kenya University

2012 - 2012