Virtual assistantVirtual assistant
Ann
ID Verified$1,000
per month
($6/hour)
Profile Description
Proactive Executive Virtual Assistant with 2+ years of experience supporting founders and senior leaders in fast-paced, high-growth environments. Trusted to own executive calendars, manage inboxes end-to-end, and make priority-based decisions that protect leadership time and focus. Experienced in handling 40–60+ emails per day, maintaining inbox-zero workflows, coordinating 10–15 meetings weekly, and ensuring 95–98% on-time task and follow-up completion across multiple initiatives. Proficient i...
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Design & Creative
Data & Analytics
AI & Automation
Customer Success
Finance & Accounting
Work Experience
Virtual Assistant / Executive Support
Remote
Sep 2024 - Present
Job Responsibilities:
Managed 40–60 emails per day, implementing inbox rules and prioritization systems that reduced executive response time by 30%+ Coordinated and optimized 10–15 meetings weekly, resolving scheduling conflicts and maintaining zero missed commitments Tracked tasks and follow-ups across project management tools, sustaining 95–98% on-time task completion Organized and maintained shared digital filing...
Customer Service Representative
Safaricom
Jan 2021 - Aug 2021
Job Responsibilities:
Handled 60–80 customer interactions daily (≈ 1,200–1,500+ per month) via phone and digital channels Achieved 85–90% first-contact resolution, reducing repeat inquiries and escalations Logged 100% of customer interactions accurately in CRM systems, supporting reporting and audits Escalated complex billing and service issues within SLA timelines, protecting customer satisfaction and retention Co...
Quick Stats
Certifications
Education
Bachelor's Degree
Murang'a University of Technology
2021 - 2025