Nhica

Virtual Assistant

Nhica

ID Verified
800/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I bring hands-on experience in project coordination, customer support, and quality-focused work in fast-paced environments. As a Project Coordinator, I managed localization approvals and worked closely with stakeholders and vendors, strengthening my attention to detail and communication skills. Previously, I supported customers across voice and chat channels and was promoted to Subject Matter Expert, where I coached teammates and supported quality tasks. As a Licensed Professional Teacher, I com...

Skills & Expertise

AI & Automation

ZapierBeginner

Content & Writing

Customer Success

Live Chat SupportIntermediate
ZendeskBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Design & Creative

CanvaIntermediate
CapCutBeginner

Sales & Business Development

B2C SalesIntermediate
SalesforceBeginner

Work Experience

Project Coordinator

Cognizant

Jun 2025 - Feb 2026

Email SupportTechnical SupportExcel (Advanced)Google Sheets (Advanced)SalesforceAccount Management

Support Advisor

Taskus

Sep 2024 - Jan 2025

Live Chat SupportEmail SupportTechnical SupportZendeskShopifyProduct Listing OptimizationInventory ManagementDropshippingOrder ProcessingOrder Fulfillment

Team Member

Telus International Philippines Inc.

Mar 2023 - Oct 2024

Job Responsibilities:

Promoted as Mentor

Phone SupportTechnical SupportEmail SupportTableauExcel (Advanced)B2C Sales

Teammate

TaskUS

Apr 2021 - Mar 2023

Job Responsibilities:

Promoted to Subject Matter Expert

Live Chat SupportEmail SupportPhone SupportTableauPower BIGoogle Sheets (Advanced)Excel (Advanced)SalesforceB2C Sales

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationVerified