Digital Account ManagerDigital Account Manager

Key Achievements:

Creating new e-commerce product listings for new product launches. (such as Amazon, Walmart, and Shopify) Setting up parent-child variations (size, color, style, pack count). Uploading listings through Amazon, Walmart, and Shopify and flat files. Updating product titles, bullet points, descriptions, and backend keywords. Managing category assignments and browse node corrections. Writing and optimizing product titles, bullet points, and product descriptions. Using AI tools such as Claude to generate: Product titles Bullet points Product descriptions A+ Content copy Backend search terms Product feature summaries Reviewing and editing AI-generated content to ensure compliance and accuracy. Creating prompt templates to streamline content generation workflows.

Key Achievements:

Handle inquiries related to order management, account health, listings, payments, shipping, A-to-z claims, and performance notifications. Troubleshoot problems sellers encounter with their accounts or tools on Seller Central. Educate sellers on Amazon’s policies, procedures, and best practices. Help sellers understand performance metrics and compliance requirements. Document case details thoroughly in internal systems. Maintain accurate records for tracking seller interactions and issue resolutions.