SAAS Customer Support VASAAS Customer Support VA
Ana
$800
per month
($5/hour)
Profile Description
Over the past four years, I have focused on helping global SaaS platforms grow by taking care of the people who use them. I comfortably manage high-volume queues of 80 to 120 daily interactions, but my real focus is always on quality—keeping my SLA compliance above 95% and turning frustrated users into loyal customers. Whether I am navigating complex billing issues, organizing CRM data in Freshdesk, or using modern AI tools to speed up my workflows, I bring a reliable, solution-oriented approach...
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
Virtual Assistance & Admin
Real Estate Operations
Work Experience
Customer Support
Nas.io
Dec 2025 - Feb 2026
Job Responsibilities:
Customer Recovery & Retention: Commended for excellence in escalation recovery, handling 20 to 30 complex escalations monthly and turning frustrated users into loyal brand advocates. Recognized internally for establishing the benchmark case study on "How you win a customer back.
Quick Stats
Certifications
Education
Associate's Degree
IDSC
2016 - 2022