Data Entry VA_Customer Service VA_Admin VAData Entry VA_Customer Service VA_Admin VA
Ama
ID Verified$1,200
per month
($7/hour)
Profile Description
Hi, I’m Khate! I’m a dedicated General Virtual Assistant and I specialize in administrative support, data entry, customer service, and social media assistance. I’ve handled high email volumes, processed thousands of records with accuracy, and supported clients by improving workflows and response times. If you’re looking for a dependable, adaptable partner who will treat your business with care, I’d be glad to help streamline operations and ease your workload. I’m easy to collaborate with, consi...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Software Development
Marketing & Growth
Human Resources
E-commerce & Marketplace
Design & Creative
Data & Analytics
Customer Success
Content & Writing
Work Experience
Contracts Manager (Part-time)
Freelance
2025 - 2026
Job Responsibilities:
- Negotiated and managed 30+ client and contractor agreements with zero compliance violations. - Implemented contract tracking system that reduced renewal delays by 40%. - Identified and mitigated contractual risks, decreasing potential disputes by 25%. - Streamlined templates and workflows, cutting drafting time by 20%.
Live Chat Customer Service Representative
Concentrix - Air New Zealand
2024 - 2025
Job Responsibilities:
- Resolved 80+ daily customer inquiries with a 95% satisfaction rating. - Reduced average resolution time by 20% through optimized use of GDS tools. - Processed payments, refunds, and vouchers totaling $500K+ with zero errors. - Supported Airpoints members, improving loyalty program response efficiency by 15%.
Data Entry VA
Freelance
2022 - 2024
Job Responsibilities:
- Processed 10,000+ records with 99.8% accuracy - Managed and responded to 200+ daily emails, ensuring 24‑hour SLA compliance. - Maintained organized digital filing system, reducing retrieval time by 30%.
Social Media & Content Assistant (Part-time)
Freelance
2023 - 2023
Job Responsibilities:
- Grew Instagram following by 40% in 6 months through targeted content strategy. - Designed 50+ branded graphics and produced 20+ reels, boosting engagement by 25%. - Scheduled and coordinated 15+ podcast guest appearances via Podmatch.
Virtual Administrative Assistant
Freelance
2020 - 2022
Job Responsibilities:
- Oversaw inbox management of 150+ daily emails, achieving 100% timely responses. - Coordinated executive calendars and prepared agendas for 50+ meetings. - Drafted and edited 100+ business documents, improving communication clarity. - Maintained digital filing systems, reducing document retrieval time by 25%.
Quick Stats
Certifications
Education
Bachelor's Degree
Our Lady of Fatima University
2015 - 2020