Technical Support & Customer Service Specialist | 10+ YearsTechnical Support & Customer Service Specialist | 10+ Years

Key Achievements:

Managed hotel reservations, booking modifications, cancellations, and guest inquiries with a high level of accuracy. • Assisted customers through phone, email, and chat while providing timely and professional support. • Coordinated with guests and hotel teams to confirm reservation details, special requests, availability, and booking changes. • Resolved booking and reservation concerns while maintaining a positive customer experience. • Maintained accurate reservation records and documented customer interactions in internal systems. • Managed multiple customer requests in a fast-paced environment while maintaining attention to detail and service quality.

Key Achievements:

• Supported customers with e-commerce orders, product inquiries, account concerns, and order-related issues. • Assisted customers through phone, email, and other support channels while maintaining accurate records of interactions and transactions. • Resolved customer concerns efficiently and coordinated with internal teams when escalation was required. • Managed multiple customer requests in a fast-paced environment while maintaining quality and customer satisfaction standards. • Supported day-to-day e-commerce operations while ensuring customers received accurate and timely assistance.

Key Achievements:

• Provided technical support for Spectrum internet services, assisting customers with connectivity, Wi-Fi, modem, router, and service-related issues. • Diagnosed and resolved internet connectivity problems through step-by-step troubleshooting and basic network diagnostics. • Guided customers through modem/router resets, Wi-Fi configuration, device connectivity, and other troubleshooting procedures. • Explained technical solutions clearly to non-technical customers while maintaining a positive customer experience. • Identified issues requiring advanced support and escalated cases to the appropriate technical team when necessary. • Documented customer interactions, troubleshooting steps, and resolutions accurately in internal systems.