Technical Support & Customer Service Specialist | 10+ YearsTechnical Support & Customer Service Specialist | 10+ Years
Almond
$880
per month
($5/hour)
Profile Description
I am a customer service and technical support professional with 10+ years of BPO experience supporting customers through phone, email, and chat. My background includes customer service, technical troubleshooting, reservations, e-commerce support, and administrative tasks. I have experience handling customer concerns, resolving service issues, managing appointments and reservations, and providing clear solutions to both technical and non-technical customers. I have worked with tools and platforms...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Reservation Specialist
Travel Outlook
Aug 2025 - Aug 2026
Job Responsibilities:
Managed hotel reservations, booking modifications, cancellations, and guest inquiries with a high level of accuracy. • Assisted customers through phone, email, and chat while providing timely and professional support. • Coordinated with guests and hotel teams to confirm reservation details, special requests, availability, and booking changes. • Resolved booking and reservation concerns while ma...
Ecommerce Specialist
Gogreen PH
Aug 2022 - Jul 2025
Job Responsibilities:
• Supported customers with e-commerce orders, product inquiries, account concerns, and order-related issues. • Assisted customers through phone, email, and other support channels while maintaining accurate records of interactions and transactions. • Resolved customer concerns efficiently and coordinated with internal teams when escalation was required. • Managed multiple customer requests in a...
Technical Support Specialist
Convergys
Sep 2016 - Sep 2021
Job Responsibilities:
• Provided technical support for Spectrum internet services, assisting customers with connectivity, Wi-Fi, modem, router, and service-related issues. • Diagnosed and resolved internet connectivity problems through step-by-step troubleshooting and basic network diagnostics. • Guided customers through modem/router resets, Wi-Fi configuration, device connectivity, and other troubleshooting procedur...
Quick Stats
Education
Associate's Degree
Lasaltech Inc.
2010 - 2012