Customer Support SpecialistCustomer Support Specialist
Agneta
700/mo
Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$700
per month
($4/hour)
Member since October 2026
Profile Description
I am a motivated and results-driven Customer Support professional with five years of experience supporting SaaS and E-commerce companies in fully remote environments. I have a proven ability to manage high ticket volumes (70–100 per shift), maintain inbox zero, handle live chats simultaneously, and meet strict response-time KPIs. I am well-skilled in troubleshooting, account management, subscription handling, refunds, escalations, and cross-functional collaboration. Recognized for strong co...
Top Skills
Calendly · 5 yearsDocument Management · 5 yearsEmail Management · 5 yearsEmail Support · 5 yearsFreshdesk · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportExpert
Email SupportExpert
Ticket ManagementExpert
ZendeskExpert
FreshdeskExpert
LiveChatExpert
Help ScoutExpert
IntercomExpert
Social Media SupportAdvanced
Technical SupportAdvanced
Phone SupportIntermediate
E-commerce & Marketplace
WooCommerceExpert
MagentoExpert
Order ProcessingExpert
Inventory ManagementExpert
GorgiasExpert
Order FulfillmentExpert
Marketing & Growth
KlaviyoExpert
Sales & Business Development
Zoho CRMBeginner
Virtual Assistance & Admin
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
CalendlyExpert
Research & Information GatheringAdvanced
Data EntryAdvanced
AsanaBeginner
Quick Stats
Age28 years
English LevelFluent
ID VerificationNot verified