Virtual Assistant | Client experience expertVirtual Assistant | Client experience expert
Agnestina
ID Verified$1,000
per month
($6/hour)
Profile Description
Results-driven Virtual Assistant with a proven track record of delivering exceptional client experiences. Skilled at understanding unique needs and crafting tailored solutions to exceed expectations, from schedule management to data-driven tasks
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Sales & Business Development
Real Estate Operations
Marketing & Growth
E-commerce & Marketplace
Design & Creative
Data & Analytics
Customer Success
Work Experience
Data Entry and Customer Service
Xenon Auto Assessors and Valuers
Sep 2024 - Present
Job Responsibilities:
*Managed highvolume data input ensuring accuracy in compliance with the firm’s quality standards. *Handled customer inquiries and requests: providing timely, professional responses and resolving issues to enhance client satisfaction. *Coordinated with senior valuers to deliver personalized service to clients *Provided timely feedback to field agents and clients
Research Assistant
Freelance
Jan 2020 - Oct 2025
Job Responsibilities:
*Engaged with research participants building rapport to facilitate the collection of high quality data. *Directed research of clients engaged in robust work during postgraduate studies in pursuit of degrees. *Managed databases of research participants, safeguarding personal information in line with data protection regulations.
Chief Editor
Pwani University Press
Sep 2017 - Jul 2022
Job Responsibilities:
*Evaluated and fact checked all articles to verify accuracy and quality of work *Coordinated with writers, photographers and graphic designers to produce compelling and visually appealing articles. *Oversaw a team of junior editors and writers providing guidance and feedback to improve their skills *Wrote and scheduled social media posts across multiple channels for all content pieces