Adriana

General/Admin Assistant

Adriana

ID Verified
750/mo
Iloilo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A meticuluos professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet and set deadlines and process information through well honored research skills.

Top Skills

Excel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsCalendly · 4 yearsPersonal Assistant Services · 4 yearsPhone Support · 4 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Social Media SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Live Chat SupportIntermediate
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
CrispBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Human Resources

PayrollIntermediate

Sales & Business Development

Account ManagementAdvanced
Cold CallingIntermediate
Zoho CRMIntermediate
Lead GenerationIntermediate

Virtual Assistance & Admin

Personal Assistant ServicesAdvanced
CalendlyAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Data EntryIntermediate
AsanaBeginner
NotionBeginner
TrelloBeginner
BasecampBeginner
AirtableBeginner
Monday.comBeginner

Work Experience

General Virtual Assistant

Jane Corrine's Music Studio

Mar 2022 - Nov 2025

Live Chat SupportPhone SupportEmail SupportLiveChatSocial Media SupportVideo SupportExcel (Advanced)Calendar ManagementExecutive Assistant ServicesDocument ManagementResearch & Information GatheringMeeting CoordinationData EntryEmail ManagementPersonal Assistant ServicesCalendlyTrelloMonday.comAsana

Admin Assistant

Civil Aviation Authority of the Philippines

Aug 2024 - Nov 2024

Ticket ManagementPhone SupportEmail SupportLead ManagementGoogle Sheets (Advanced)PayrollAccount ManagementTravel PlanningExcel (Advanced)Data EntryExecutive Assistant ServicesDocument ManagementResearch & Information GatheringEmail ManagementPersonal Assistant Services

Call Center Representative (outbound)

Lead Generation

May 2020 - Jan 2022

Phone SupportEmail SupportLead ManagementLiveChatExcel (Advanced)Cold CallingAccount Management

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Social Media Marketing Course
Content Creation
Basic Video Editing
WordPress
General Virtual Assistant Course
Virtual Executive Assistant Course