CCustomer Support Specialist | Executive & Virtual AssistantCCustomer Support Specialist | Executive & Virtual Assistant

Customer support and operations professional with 4+ years helping businesses turn frustrated customers into loyal ones. As Head of Customer Service Relations at a travel company, I held a 94% first-contact resolution rate, cut repeat complaint tickets by 35%, and improved by 20% while also reducing booking abandonment by 27% through better handoffs between support and sales. I've worked across Zendesk, Freshdesk, HubSpot, and Zoho CRM, managing multi-channel support (email, live chat, phone) wi... See more