CCustomer Support Specialist | Executive & Virtual AssistantCCustomer Support Specialist | Executive & Virtual Assistant
adebola
2,000/mo
Kano, Nigeria
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$2,000
per month
($11/hour)
Member since July 2026
Profile Description
Customer support and operations professional with 4+ years helping businesses turn frustrated customers into loyal ones. As Head of Customer Service Relations at a travel company, I held a 94% first-contact resolution rate, cut repeat complaint tickets by 35%, and improved by 20% while also reducing booking abandonment by 27% through better handoffs between support and sales. I've worked across Zendesk, Freshdesk, HubSpot, and Zoho CRM, managing multi-channel support (email, live chat, phone) wi...
Top Skills
Video Support · 5 yearsEmail Support · 4 yearsFreshdesk · 4 yearsLive Chat Support · 4 yearsLiveChat · 4 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
ZapierIntermediate
Content & Writing
SEO Content WritingBeginner
Blog WritingBeginner
CopywritingBeginner
Creative WritingBeginner
Customer Success
Video SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced
LiveChatAdvanced
Technical SupportAdvanced
Social Media SupportAdvanced
IntercomAdvanced
Lead ManagementIntermediate
Ticket ManagementIntermediate
Customer.ioIntermediate
Data & Analytics
Google Sheets (Advanced)Advanced
Excel (Advanced)Advanced
Design & Creative
CanvaIntermediate
E-commerce & Marketplace
ShopifyAdvanced
EtsyIntermediate
Amazon FBABeginner
Order ProcessingBeginner
DropshippingBeginner
Print on DemandBeginner
Human Resources
RecruitmentBeginner
Marketing & Growth
Community ManagementBeginner
Sales & Business Development
Lead GenerationIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
Sales PresentationsBeginner
SalesforceBeginner
Apollo.ioBeginner
Hunter.ioBeginner
Virtual Assistance & Admin
Calendar ManagementIntermediate
Email ManagementIntermediate
Travel PlanningIntermediate
Document ManagementIntermediate
Meeting CoordinationIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesIntermediate
Research & Information GatheringIntermediate
NotionIntermediate
AsanaIntermediate
TrelloIntermediate
Quick Stats
Age23 years
English LevelFluent
ID VerificationNot verified