Support Ambassador(CSR back office, email, live chat)Support Ambassador(CSR back office, email, live chat)

Key Achievements:

Consistently provided excellent customer service while maintaining a professional and positive attitude. Successfully handled customer concerns and complaints by identifying the issue and providing effective solutions. Achieved and maintained high customer satisfaction through timely and accurate support. Managed multiple customer inquiries through email, chat, and phone while meeting performance targets. Built strong relationships with customers by understanding their needs and providing personalized assistance. Improved work efficiency by organizing tasks and prioritizing urgent customer concerns. Successfully met or exceeded assigned sales and customer service targets. Demonstrated strong problem-solving skills by resolving complex customer issues with minimal supervision. Maintained accurate records and documentation while handling customer accounts and transactions. Received positive feedback from customers and colleagues for reliability, communication, and professionalism.