HR Manager, Admin/Executive, SMM, Ecommerce, CSRHR Manager, Admin/Executive, SMM, Ecommerce, CSR

Job Responsibilities:

In this role, I lead end-to-end recruitment, onboarding, and offboarding processes across multiple roles while managing employee relations, grievances, and conflict resolution. I develop and implement HR policies to ensure labor law compliance and oversee performance evaluations, coaching plans, and employee development initiatives. I also administer compensation, benefits, and payroll coordinatio... more...

Job Responsibilities:

I executed multi-platform content strategies across Facebook, Instagram, and TikTok, resulting in a forty-percent increase in engagement. I managed content calendars, scheduled daily posts, monitored direct messages and comments, and created branded visuals and short-form videos using Canva and CapCut. I delivered weekly analytics reports to guide strategy adjustments, increased page followers by... more...

Job Responsibilities:

I led a team of ten outreach agents engaging potential clients through Instagram and Facebook for a U.S.-based teeth whitening business. I handled warm leads directly, delivering personalized promotions and closing an average of eighty to one hundred bookings per month. Through consistent reminders and follow-ups, I reduced appointment no-shows by thirty percent and developed DM scripts and tracki... more...

Job Responsibilities:

In my e-commerce role, I handled customer service inquiries related to orders, shipping, returns, refunds, and product information through email and chat support. I resolved order issues, documented cases accurately, and coordinated with fulfillment teams to ensure timely and effective solutions. I maintained professional communication, followed service standards, and supported customer retention... more...

Job Responsibilities:

I delivered more than one thousand one-on-one ESL lessons tailored to individual learner needs and created engaging lesson plans that improved student retention by twenty-five percent. I provided structured feedback, assessed progress, and encouraged active participation through clear and supportive communication.

Job Responsibilities:

I resolved customer concerns with a ninety-five percent first-contact resolution rate while handling billing inquiries, returns, and exchanges with accuracy and empathy. I contributed to a twelve-percent increase in upsells through timely product recommendations and maintained high customer satisfaction in a high-volume environment.

Job Responsibilities:

I supported customer account updates, billing concerns, and plan recommendations while maintaining an eighty-eight percent first-call resolution rate. I helped drive a fifteen-percent upsell rate through effective communication and needs-based solutions.