Operations CoordinatorOperations Coordinator

Key Achievements:

• Coordinate community programmes and logistics for grassroots women’s groups (Chamas), managing 50+ groups across structured training sessions • Produce programme reports for initiatives including 16 Days of Activism, AMREF, TISA/WHH, SUNCSA, and KOPIA, ensuring accurate documentation and reporting • Manage calendars, scheduling, and workflows for a lead social worker, improving operational efficiency and task flow consistency • Organize field data and content for digital communication and reporting, supporting visibility and stakeholder engagement • Coordinate community-based interventions supporting vulnerable groups, ensuring structured follow-up and case tracking

Key Achievements:

• Led operations across 2 branches, managing workflow execution and delivery of 150+ orders monthly • Designed and implemented operational systems for procurement, inventory, and production, reducing delays and improving efficiency by 30% • Introduced structured tracking and workflow systems, increasing task completion rates by 25% • Managed multi-platform digital operations including sales and customer engagement, improving online conversion and order flow • Maintained operational data and reporting systems to support planning and decision-making • Coordinated office and field execution teams to ensure consistent service delivery across locations • Managed the full order cycle from initial inquiry to final delivery, maintaining a 1-hour response time and a 98% satisfaction rating. • Built scalable operational processes that improved consistency and reduced workflow bottlenecks

Key Achievements:

• Coordinated national rollout operations for Central Kenya, tracking field execution and ensuring compliance across teams • Built structured tracking systems for daily field reporting and performance visibility • Designed data validation workflows for large-scale merchandising audits, improving data accuracy and reducing rework • Standardized reporting and communication systems between field teams and headquarters • Developed performance tracking dashboards to monitor output and regional execution targets • Translated field data into operational insights to support planning and decision-making

Key Achievements:

• Supported multi-client operations including a Safaricom device rollout campaign, managing field execution and onboarding processes • Built tracking systems to manage parallel project timelines, ensuring on-time delivery across assignments • Processed and structured 10,000+ minutes of operational and recorded data into usable reporting formats • Managed high-volume information workflows with strict accuracy and confidentiality standards • Delivered structured reports and execution updates for corporate stakeholders