Customer Service Representative, Cold Caller, Virtual AssistCustomer Service Representative, Cold Caller, Virtual Assist
Vina
ID Verified$800
per month
($5/hour)
Profile Description
Customer Service Representative and Virtual Assistant with 5+ years of experience providing exceptional customer support for global e-commerce and healthcare clients. Skilled in handling high-volume phone, email, and live chat interactions while maintaining excellent customer satisfaction. Experienced in provider credentialing, insurance enrollment, administrative support, CRM management, order processing, documentation, and cross-functional communication. Recognized for strong problem-solving s...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Work Experience
Virtual Assistant
ABA Building Blocks
May 2025 - May 2026
Key Achievements:
Managed end-to-end provider credentialing and enrollment for behavioral health professionals. Prepared, reviewed, and submitted credentialing applications while ensuring document accuracy. Coordinated directly with insurance payors through phone and email regarding provider applications. Monitored application status, completed follow-ups, and resolved credentialing issues promptly. Maintained accurate provider records and supported insurance contracting activities. Ensured providers were successfully enrolled with insurance networks within required timelines.
Customer Service Representative
Warmies
Oct 2024 - Feb 2025
Key Achievements:
Delivered customer support through live chat and email. Resolved product inquiries, order concerns, and escalated customer issues. Achieved Top Performer recognition during the first month by maintaining a 90% Customer Satisfaction (CSAT) rating. Utilized Shopify, Gorgias, Deposco, Google Workspace, Slack, and Outlook to manage customer interactions efficiently.
Customer Service Representative
Boarderie
Oct 2024 - Jan 2025
Key Achievements:
Assisted customers via phone, email, and live chat. Managed order inquiries, refunds, shipping concerns, and complaint resolution. Collaborated with internal teams to process FedEx billing adjustments and delivery refunds. Maintained excellent communication while delivering personalized customer support
Customer Service Representative
Costway
Mar 2022 - Jul 2024
Key Achievements:
Managed high-volume inbound and outbound phone calls, emails, and live chats. Assisted customers with product inquiries, order tracking, returns, refunds, replacements, and warranty concerns. Maintained accurate customer records and documentation. Worked closely with different departments to ensure timely issue resolution. Consistently delivered empathetic and professional customer service in a fast-paced environment
CSR, Lead Generation Specialist, Appointment Setter, QA
Ajune BPO
Sep 2020 - Feb 2022
Key Achievements:
Delivered email support for US-based customers. Processed refunds and promotional discounts. Conducted quality assurance evaluations for customer interactions. Performed lead generation, data entry, and CRM research using multiple sales intelligence tools