Virtual Assistant- Admin, SMM, Customer ServiceVirtual Assistant- Admin, SMM, Customer Service
Tefanny
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a results-driven Virtual Assistant with nearly four years of experience providing administrative support and social media management for diverse clients. I bring over ten years of customer service expertise as a telecollector, where I developed strong communication, problem-solving, and relationship management skills. My background allows me to handle client interactions professionally while maintaining efficiency and accuracy. In addition, I am proficient in graphic design and video editin...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Work Experience
Operation Coordinator
M Movers
May 2025 - Present
Job Responsibilities:
-Handle job confirmations and ensure proper upsell opportunities are presented -Be on top of the sales team to ensure no avoidable mistakes happen -Audit job details and confirm accuracy of notes before dispatch -Anticipate in advance if a job will require a COI (Certificate of Insurance) -Coordinate and communicate with customers to ensure COIs are prepared on time -Audit lead flow to ensure accu...
Project Coordinator
Silverlight
Aug 2025 - Jan 2026
Job Responsibilities:
Spearheaded cross-functional project coordination, enhancing collaboration between teams to deliver strategic insights for clients. Developed tailored research methodologies, resulting in a 30% increase in client satisfaction and repeat business. Managed a portfolio of high-profile clients, including private equity and hedge funds, ensuring timely delivery of critical information.
SMM - VA
Happy News 4u - NGO
Dec 2022 - Jul 2025
Job Responsibilities:
Create and Edit graphics, posters and videos Pitch ideas and marketing strategies Handle and Monitoring of Social Media Accounts Create and Schedule activities and post Create thumbnail for Youtube videos Utilizing SEO to enhance engagement and visibility
Expert Recruiter / Research Analyst
ZINTRO
Nov 2022 - Sep 2024
Job Responsibilities:
Recruit and gather expert information from internal software. Identify Potential expert for certain project Reach out to expert to participate in paid interview Arrange information in a spreadsheet for emailing Link Google Sheets to Mail Merge and YAMM
Legal assistant / Telecollector
ENZI CORPORTATION
Mar 2012 - Nov 2022
Job Responsibilities:
-Receive Inbound and Outbound Calls -Handle overdue Credit cards, Insurance and Loans -Prepare Condonation and Payment Amnesty for settlement -Interact with clients and persuade them to pay -Skip tracing for unreachable clients -Identify and Sort clients using CRM